https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-into-my-account/m-p/882912#M601535 <P>What do you mean different email?</P><P>Is this your first renewal? If so then you would have used a credit card at activation and it would have turned on pre-authorized payments by default. Did you turn that off? If not then it should renew on its own.</P><P>That text is normal. It's the heads-up text just to let you know your account is about to renew.</P><P>If you have the welcome email in one of your inboxes then that's the login email address.</P> Wed, 28 Sep 2022 21:40:49 GMT dust2dust 2022-09-28T21:40:49Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-into-my-account/m-p/882904#M601534 <P>so was wondering if anyone could help me from the company just got the message that I have to pay my phone bill and trying to get it to them but I can’t get in to my account because my email is a different email do I have to go in I just would like some help&nbsp;</P> Wed, 28 Sep 2022 21:30:22 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-into-my-account/m-p/882904#M601534 Lance27 2022-09-28T21:30:22Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-into-my-account/m-p/882912#M601535 <P>What do you mean different email?</P><P>Is this your first renewal? If so then you would have used a credit card at activation and it would have turned on pre-authorized payments by default. Did you turn that off? If not then it should renew on its own.</P><P>That text is normal. It's the heads-up text just to let you know your account is about to renew.</P><P>If you have the welcome email in one of your inboxes then that's the login email address.</P> Wed, 28 Sep 2022 21:40:49 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-into-my-account/m-p/882912#M601535 dust2dust 2022-09-28T21:40:49Z