topic Mobile data disconnects in Get Support

Mobile data disconnects

shelbylyn — Thu, 29 Sep 2022 04:06:36 GMT

My mobile data repeatedly disconnects. I have tried the SIM in several phones and have the same issue

Re: Mobile data disconnects

Remember — Thu, 29 Sep 2022 04:11:25 GMT

@shelbylyn

maybe your data limit is end and do you check your account has any left data

Re: Mobile data disconnects

Remember — Thu, 29 Sep 2022 04:12:20 GMT

@shelbylyn

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot. ask them to check your account.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: Mobile data disconnects

computergeek541 — Thu, 29 Sep 2022 04:15:15 GMT

@Remember wrote:
@shelbylyn
maybe your data limit is end and do you check your account has any left data

Running out of data could not make data repeatedly disconnect. It won't work out all if the customer is out of data.

Re: Mobile data disconnects

computergeek541 — Thu, 29 Sep 2022 04:16:27 GMT

@shelbylyn wrote:
My mobile data repeatedly disconnects. I have tried the SIM in several phones and have the same issue

It's possible that there's some network maintance occuring and that it will start working properly again without you needing to take any further steps.

Re: Mobile data disconnects

shelbylyn — Thu, 29 Sep 2022 04:17:33 GMT

Yes I have 17 GB of data remaining

Re: Mobile data disconnects

BKNS27 — Thu, 29 Sep 2022 04:54:29 GMT

@shelbylyn

Check if there is a Telus outage in your area:

https://istheservicedowncanada.com/status/telus/map

Re: Mobile data disconnects

shelbylyn — Fri, 30 Sep 2022 02:47:48 GMT

No data outage this has been ongoing for weeks

Re: Mobile data disconnects

softech — Fri, 30 Sep 2022 02:50:11 GMT

@shelbylyn wrote:
No data outage this has been ongoing for weeks

@shelbylyn which area you are at? province and city?

is it working better when you test it in another area?

and you sure you still have data ? check again using Incognito mode and see if how much data you still have.

If you still have data, you really should open ticket with PM Support, they can confirm if anything wrong with the network towers in your area, or anything wrong with your account