topic Re: URGENT HELP in Get Support

URGENT HELP

Awet — Wed, 28 Sep 2022 23:05:33 GMT

Does public mobile have live agent we can speak? I trued sending pm but I just got one time reply

Re: URGENT HELP

Remember — Wed, 28 Sep 2022 23:06:52 GMT

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: URGENT HELP

Metal1967 — Wed, 28 Sep 2022 23:09:25 GMT

@Awet @To answer your question, no there is no option to SPEAK to a live agent ..

Re: URGENT HELP

hairbag1 — Wed, 28 Sep 2022 23:24:55 GMT

Your first line of help is right here in the Community Forum...we can either help address your concern or direct you to proper resource.

Let us know what your question or query is and we can start from there. Unless it's an account issue, you'll find the Forum contributors to very very helpful and faster than going to CSA.

Re: URGENT HELP

Awet — Wed, 28 Sep 2022 23:39:45 GMT

When I replied to their message, I did not get any reply anymore. It is very frustrating

Re: URGENT HELP

BKNS27 — Thu, 29 Sep 2022 00:30:13 GMT

@Awet

If you replied back to a CS_Agent right away when you got the pm, they will reply back instantly.

I am busy so I reply back whenever I am online and they got back to me within a couple of hours.

Patience is required when dealing with a CS_Agent.

If your issue is related to activation or simple issues. We can help but if it is related to personal changes or access to your account…you need to wait.

Re: URGENT HELP

esjliv — Thu, 29 Sep 2022 01:12:31 GMT

@Awet wrote:
When I replied to their message, I did not get any reply anymore. It is very frustrating

How long has it been @Awet ?

Responses vary depending on how busy they are or tickets they are currently working on. But no harm to reply to the Customer Support Agent's message and inquire about the status.

Re: URGENT HELP

computergeek541 — Thu, 29 Sep 2022 03:30:15 GMT