topic Re: 12months/2gbbonus in Get Support

12months/2gbbonus

Chito214 — Wed, 28 Sep 2022 23:36:23 GMT

hi,

I just activated my simcard and already choose a plan and also activated online just wondering how can I avail of the 2GBBONUS/12MONTHS. I also did not get promo code. What will I do.

Re: 12months/2gbbonus

Remember — Wed, 28 Sep 2022 23:37:30 GMT

@Chito214

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot. ask them to added for you.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: 12months/2gbbonus

RossN — Wed, 28 Sep 2022 23:54:06 GMT

@Chito214 hi if you already activated your account you will need

to contact a customer service agent to add promo to your account

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: 12months/2gbbonus

BKNS27 — Thu, 29 Sep 2022 00:10:35 GMT

@Chito214

You need to add the promo code 12MONTHS2GB in $25 or higher plans on the payment page.

If you forgot to add the code, you can contact a CS_Agent through private messaging on the envelope icon above or create a ticket on the SIMon Chatbot bottom of page.

Re: 12months/2gbbonus

dust2dust — Thu, 29 Sep 2022 00:32:52 GMT

@BKNS27- You might want to continue doing your homework around the account pages and also to know what works where. That promo box in the Plan & Add-ons (not payment) screen doesn't do anything. Customers can only enter promo codes at activation. Or ask after as you've suggested.