topic Re: Waiting to claim promotion in Get Support

Waiting to claim promotion

publicuser123 — Tue, 04 Jan 2022 09:56:45 GMT

Hi thanks for the promotional data it's great. So far I'm going to wait for my new cheaper plan to active on December 9th before I claim the 2Gb of data does this sound ok? Thanks

Re: Waiting to claim promotion

Anonymous — Sat, 04 Dec 2021 18:05:39 GMT

@publicuser123

for new customers who activate online.only, To get 2GB of monthly bonus data for Free* when you activations on $35, $40, $50,$60, $70 rate plans, for that Promo code for 2GB , 2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB,just to you know.

note: it may take up to 2 to 3 business days for bonus data to be applied...

Re: Waiting to claim promotion

Anonymous — Sat, 04 Dec 2021 18:36:13 GMT

@publicuser123 : Waiting wouldn't matter. Get that anytime. The add-on will carry over any plan change.

Re: Waiting to claim promotion

Anonymous — Sat, 04 Dec 2021 18:49:26 GMT

@publicuser123

2GB Free, ( 2GBBONUS ) not qualified for existing customer...

Re: Waiting to claim promotion

CountyDownIeUk — Sat, 04 Dec 2021 18:58:09 GMT

@Anonymous wrote:
@publicuser123
2GB Free, ( 2GBBONUS ) not qualified for existing customer...

May be you should confirm from the OP as to what 2GB free they are inquiring about.

Re: Waiting to claim promotion

Anonymous — Sat, 04 Dec 2021 19:08:18 GMT

I see the word "claim" in the subject line. I see the word "thanks" for something. There is some ambiguity with "wait" and "new" and "active" and a future date. My bet is on the gift.

Re: Waiting to claim promotion

Anonymous — Sat, 04 Dec 2021 19:11:31 GMT

@publicuser123

for existing customer; how redeem holiday gifts,

Between December 1st - 15th, we’ll send you a text message with your holiday gifts.
To redeem them, just reply “YES” and your free data and international minutes will be automatically applied to your account.

not a customer yet visit here link

by public mobile manager say

If customers do not receive their SMS offer by mid-month or are unable to redeem because of a specific situation, our agents can help with next steps. However, I would strongly advise customers to wait until mid-December and return if they are still unable to redeem through SMS.

Re: More is Merrier is back! Community (publicmobile.ca)

for now you have to be patience and check it out your SMS and if see 491-1

Reply YES

if don't receive until mid-December then you need to Contact Customer Support Agent by CS_Agent,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Waiting to claim promotion

CountyDownIeUk — Sat, 04 Dec 2021 19:25:14 GMT

@Anonymous wrote:
I see the word "claim" in the subject line. I see the word "thanks" for something. There is some ambiguity with "wait" and "new" and "active" and a future date. My bet is on the gift.

I agree.

Who knows. I gave up on my crystal ball. But what does not make sense to me, is when some one answers or guesses an answer just to answer to hopefully be selected as the solution, and add another notch, to an ambiguous question. There should be some requests to the OP to clarify before you put your foot in your mouth.

Re: Waiting to claim promotion

hTideGnow — Sat, 04 Dec 2021 19:25:03 GMT

@publicuser123 you made a plan change?? If you are talking about the holiday bonus, there is no difference to make the 2GB claim now or after the plan change. But no harm to wait either as long as you claim it before Dec 31

Re: Waiting to claim promotion

esjliv — Mon, 06 Dec 2021 02:44:41 GMT

@publicuser123 wrote:
Hi thanks for the promotional data it's great. So far I'm going to wait for my new cheaper plan to active on December 9th before I claim the 2Gb of data does this sound ok? Thanks

@publicuser123

Are you talking about the 'More is Merrier' gift Public Mobile is giving to their customers?

https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back/m-p/751865

If so, these are connected to your Public Mobile Account, not your plan.

You can change your plan as often as you like, and these gifts will stay on your account until used up.