topic Re: user name in Get Support

user name

gittyklein — Wed, 28 Sep 2022 20:41:06 GMT

how could i know my user name?

Re: user name

Remember — Wed, 28 Sep 2022 20:41:33 GMT

@gittyklein

use email id to LOGIN.

Re: user name

gittyklein — Wed, 28 Sep 2022 20:43:44 GMT

i forgot all my log in details

Re: user name

softech — Wed, 28 Sep 2022 20:45:26 GMT

@gittyklein its an email address.

If you forgot, try to use Reset Password link there and enter any email you might have used and check if it gets the password reset email

If that does not work, open ticket with PM support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: user name

esjliv — Wed, 28 Sep 2022 20:46:36 GMT

@gittyklein

Are you a current customer ?

If you ported out a public mobile number to another provider or an account was closed due to 90 days of nonpayment, then you cannot access My Account/Self Serve (once known as). So you'd have to activate a new sim card for a new account with public.

Otherwise, see @softech 's post for help.

Re: user name

Remember — Wed, 28 Sep 2022 20:48:31 GMT

@gittyklein

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: user name

gittyklein — Wed, 28 Sep 2022 20:50:02 GMT

thanks