topic support in Get Support

support

gittyklein — Wed, 28 Sep 2022 20:42:42 GMT

how could i speak to an agent????????? i need urgent help!!!!

Re: support

esjliv — Wed, 28 Sep 2022 20:48:02 GMT

What is the issue @gittyklein !! Maybe community members can help. 🙂

FYI - Public Mobile Customer support can be reached by 2 ways here: Contact a Customer Support Agent (publicmobile.ca)

edit, hyperlink was incorrect, corrected it.

Re: support

Remember — Wed, 28 Sep 2022 20:45:40 GMT

@gittyklein

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: support

dabr — Wed, 28 Sep 2022 20:45:58 GMT

@gittyklein Do you want to share what the issue is before going to customer support? Perhaps someone on this forum (other customers) can offer some suggestions that might be a quicker resolve?

Here's a couple of links to customer support if you want to submit a ticket/message. First try the chatbot.

chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: support

Metal1967 — Wed, 28 Sep 2022 20:45:59 GMT

@gittyklein You can’t.. submit a ticket or let the community help you..community is you best option…