topic Re: Account number in Get Support

Account number

novelbarrant — Wed, 28 Sep 2022 19:24:28 GMT

need to get my account number with public

Re: Account number

softech — Fri, 21 Oct 2022 05:27:25 GMT

@novelbarrant

just login My Account, Profile page:

https://selfserve.publicmobile.ca/en/account/my-profile

Re: Account number

will13am — Wed, 28 Sep 2022 19:25:40 GMT

@novelbarrant , to get the account number please login to the self serve account, click on the profile tab and the account number information should be on the right side. Hover over the eyeball to reveal.

Re: Account number

esjliv — Wed, 28 Sep 2022 19:31:38 GMT

If you received an activation email with you activated with public mobile, check the TO line of that email, the account number should be listed there as well @novelbarrant

Re: Account number

Remember — Wed, 28 Sep 2022 20:41:03 GMT

@novelbarrant

if can't Login to your account, open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: Account number

computergeek541 — Wed, 28 Sep 2022 21:32:17 GMT

@Remember wrote:
@novelbarrant
if can't Login to your account, open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.
type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.
If you have error submitting a ticket, send a private message to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check inbox(top right corner envelope icon) for response from CS_Agent.

At this point in time, without knowing if there is any account issue or if the customer was succeful at finding an account number, there isn't any reason to contact a CSA. This would potentially be a waste of the customer's time and it will also slow the the service response time for all other customers.