topic Re: SIM Not Supported in Get Support

SIM Not Supported

TofuBoy — Wed, 28 Sep 2022 17:05:44 GMT

I purchased an Apple iPhone 13 Pro from a friend. I checked the general settings on the phone and it says "carrier locked" - "SIM Locked". It was on a former Rogers network. Does that mean he needs to ask Rogers to unlock the phone before I can use it?

Thanks.

Re: SIM Not Supported

dust2dust — Wed, 28 Sep 2022 17:06:53 GMT

Yes.

Re: SIM Not Supported

will13am — Wed, 28 Sep 2022 17:07:42 GMT

@TofuBoy , looks like it. Your friend should be able to get Rogers to unlock the phone.

Re: SIM Not Supported

Metal1967 — Wed, 28 Sep 2022 17:14:47 GMT

Thought locked phones was a thing of the past?

Re: SIM Not Supported

Yummy — Wed, 28 Sep 2022 17:17:03 GMT

Your phone is locked to previous provider.

Call previous provider and ask them for unlock code.

When did you buy your phone or hold is the phone. All phones sold in Canada should be unlocked since 12/2017

Re: SIM Not Supported

Metal1967 — Wed, 28 Sep 2022 17:19:48 GMT

iPhone 13 wasn’t around in 2017…

Re: SIM Not Supported

Outdoorsman — Wed, 28 Sep 2022 17:21:05 GMT

@TofuBoy wrote:
I purchased an Apple iPhone 13 Pro from a friend. I checked the general settings on the phone and it says "carrier locked" - "SIM Locked". It was on a former Rogers network. Does that mean he needs to ask Rogers to unlock the phone before I can use it?

Thanks.

@TofuBoy i hope you know him well and hope it's paid for on his end or they "Rogers" will render it useless until paid for .

Re: SIM Not Supported

CountyDownIeUk — Wed, 28 Sep 2022 17:34:47 GMT

Something is fishy here.

That phone you bought would have been sold “after” the CTRC mandate that all mobile phones sold in Canada must be unlocked. Are you sure it was on Rogers and was not purchased in a country other than Canada? Do an IMEI check here. This check will tell if unlocked and what carrier it was purchased from.

Re: SIM Not Supported

TofuBoy — Wed, 28 Sep 2022 17:34:35 GMT

The iPhone is not blacklisted. I verified it with the IMEI # check. He contacted Rogers and they said the phone is unlocked. Rogers recommended that I get a new Public Mobile SIM card. My previous card was purchased 3 years ago.

Re: SIM Not Supported

TofuBoy — Wed, 28 Sep 2022 17:36:06 GMT

Thanks for your suggestion. I verified it with the IMEI # check it's not blacklisted. He contacted Rogers and they said the phone is unlocked. Rogers recommended that I get a new Public Mobile SIM card. My previous card was purchased 3 years ago. Perhaps, my the older SIM card is not compatible with the newer iPhones? I will give it a try and get a new SIM.

Re: SIM Not Supported

CountyDownIeUk — Wed, 28 Sep 2022 17:38:23 GMT

Re insert SIM properly and reboot phone.

Try SIM in another phone first.

Re: SIM Not Supported

BKNS27 — Wed, 28 Sep 2022 18:36:58 GMT

@TofuBoy

That is a newer phone so it is illegal for carriers to lock phones now.

There is also no expiry date on SIM cards so it is SIM locked.

You can contact a CS_Agent to get the code to unlock the SIM but try rebooting your phone first by powering it off and power it back on.

If rebooting your phone didn’t work you can contact a CS_Agent by private messaging above or create a ticket on SIMon Chatbot bottom of page.