topic Re: Nay go over data due to hurricane. in Get Support

Nay go over data due to hurricane.

Kandace — Wed, 28 Sep 2022 17:08:27 GMT

I’m looking to know if Public Mobile has any support for customers in Atlantic Canada due to the hurricane. We just got power back last night after 4 days without but still no internet so I am almost over my data (besides using it to contact family, keep updated on live feeds from the government, i also need it for work). I noticed other companies giving one time free add ons so I’m curious to know if there is anything of the sort with PM.

Re: Nay go over data due to hurricane.

Metal1967 — Wed, 28 Sep 2022 17:11:36 GMT

@Kandace @No announcement.. don’t think it will happen.. sorry about what your going through..

Re: Nay go over data due to hurricane.

will13am — Wed, 28 Sep 2022 17:12:09 GMT

@Kandace , it doesn't look like there will be support offered to those affected by Fiona. Usually it is the top tier brands that do these kinds of things.

Re: Nay go over data due to hurricane.

Yummy — Wed, 28 Sep 2022 17:14:54 GMT

Do not hold your breath to get anything from PM.

You can send a note to agent asking for some relieve; if many customers ask maybe PM will offer something.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here