topic Re: Cant login in Get Support

Cant login

QdM — Wed, 28 Sep 2022 12:29:35 GMT

Iv reset my pw and still cant log in

Re: Cant login

Dunkman — Wed, 28 Sep 2022 12:44:33 GMT

The new My Account page is finicky. Try your new reset password in a different web browser, clear cache or incognito mode. Maybe even try a different device. Might also want to wait about one hour before trying again.

Re: Cant login

RossN — Wed, 28 Sep 2022 12:45:22 GMT

@QdM hi have you tried clearing your cache ? also try using another browser in private or incognito mode,reboot your device and try to log in again

Re: Cant login

wilsonlowwy — Wed, 28 Sep 2022 12:51:46 GMT

Same here. Open ticket with cs_agent in private message.

Re: Cant login

QdM — Wed, 28 Sep 2022 12:56:24 GMT

Already did

Re: Cant login

wilsonlowwy — Wed, 28 Sep 2022 16:03:32 GMT

did you get resolve yet? im still waiting on agent. OMG😅

Re: Cant login

hTideGnow — Wed, 28 Sep 2022 16:22:33 GMT

HI @wilsonlowwy did you check your inbox ? no reply at all?

message them again

Re: Cant login

wilsonlowwy — Wed, 28 Sep 2022 16:34:45 GMT

I got resolve now. They said my email address was not matched. this is very strange as I was able to login in Sep 8. I hope my info or account did not get spam

Re: Cant login

dust2dust — Wed, 28 Sep 2022 16:37:35 GMT

@wilsonlowwy- "not matched" with what? Glad it's all sorted.

Re: Cant login

wilsonlowwy — Wed, 28 Sep 2022 16:39:44 GMT

email address I used for login and the one on account are different

Re: Cant login

dust2dust — Wed, 28 Sep 2022 16:44:22 GMT

@wilsonlowwy- Oh that's still a thing? After the 8th, did you ask them to change the email address? I have read of that being an oversight of the agents where they change your email in one location but it also needs to be changed in another location.

Re: Cant login

wilsonlowwy — Wed, 28 Sep 2022 17:13:14 GMT

"where they change your email in one location but it also needs to be changed in another location." what do you mean on this? There are 2 places that need to change on email address? Now I feel like PM service maybe a bit tidy.