topic Re: Cannot place calls in Get Support

Cannot place calls

Vasthirimpel123 — Wed, 28 Sep 2022 13:26:14 GMT

There's a circle with a trace in the middle on the top of my cell phone. Since it shows for now 3 weeks, I cannot place calls. How can someone help me. I don't have a plan but I have prepaid card. Even the numbers of the prepaid card I cannot enter in my phone to top it up. Please help.

Re: Cannot place calls

dust2dust — Wed, 28 Sep 2022 13:29:03 GMT

Can you receive calls? Texts? Browse internet not on wifi?

Have a look at devicecheck.ca

From another phone, try 1-855-4pu-blic and enter your phone number and hear what it has to say?

When did you last pay?

Have you recently dealt with a credit card problem?

Re: Cannot place calls

Yummy — Wed, 28 Sep 2022 13:30:09 GMT

You have to have PM plan in order to use your phone. How can pre-paid card work if your phone has no connection to mobile network? Am I missing something?

Hello

Vasthirimpel123 — Wed, 28 Sep 2022 13:34:26 GMT

I cannot place call can somebody help me please ?

Re: Hello

dust2dust — Wed, 28 Sep 2022 14:30:55 GMT

nvm - this was moved to here from another thread.

Re: Hello

Yummy — Wed, 28 Sep 2022 13:44:18 GMT

Need more info.

How long have you been customer?

Did you recently port your number?

Is your account suspended, etc. etc. etc.

Your question is like asking a car mechanic - 'my car will not start' expecting him to pull crystal ball and solve your problem.

Hello

Vasthirimpel123 — Wed, 28 Sep 2022 14:22:14 GMT

I enter my prepaid card number in my cell. But phone still not working. There's a circle "O" with a trace like that "/" in the center of the circle. The circle appear in the right top of my cell phone. Since it's there i cannot place and receive call nor messages. Can you please help me.

Re: Cannot place calls

BKNS27 — Wed, 28 Sep 2022 14:23:42 GMT

@Vasthirimpel123

You need to active the SIM card and pick a plan for it to work.

Re: Hello

dust2dust — Wed, 28 Sep 2022 14:31:28 GMT

nvm - this was moved from another thread

Re: Cannot place calls

Vasthirimpel123 — Wed, 28 Sep 2022 14:26:19 GMT

I already have a SIN card on my cell phone. Do I need to change it ? Will it be free for me to change it ?

Re: Hello

BKNS27 — Wed, 28 Sep 2022 14:31:32 GMT

@Vasthirimpel123

Did you active the SIM card and create an account with all your information and CC?

The minimum plan is $15/month.

Re: Cannot place calls

dust2dust — Wed, 28 Sep 2022 14:28:22 GMT

@Vasthirimpel123- Please review some questions asked of you above.

Re: Cannot place calls

Vasthirimpel123 — Wed, 28 Sep 2022 14:30:30 GMT

Somebody send me a number to call from another phone to enter the prepaid card number. Which I did from my home phone. A voice said that it was top up. Remember I did it from my home phone. But no message top up on my cell phone as it usually does.

Re: Cannot place calls

dust2dust — Wed, 28 Sep 2022 14:34:09 GMT

You're focused on the voucher. Which is understandable because it's money. But you actually need to figure out why you have no service.

Did you check devicecheck.ca?

Have you recently dealt with a credit card problem?

Re: Cannot place calls

Vasthirimpel123 — Wed, 28 Sep 2022 14:34:43 GMT

I enter my prepaid card number from the number you have sent me. But no message top up on my cell. Still cannot call. There's a sign like "O" with a "/" in the center appear on the top right of my phone. That makes impossible for me to call and receive calls and messages. Can you take off the signed for me from distance ?

Re: Cannot place calls

Vasthirimpel123 — Wed, 28 Sep 2022 14:37:10 GMT

I am using my WiFi actually. That's why I can communicate with you. If I was out from home I could not be able to communicate with you.

Re: Cannot place calls

dust2dust — Wed, 28 Sep 2022 14:41:12 GMT

Open another tab in your browser and go to devicecheck.ca and follow instructions to check a possible status of your phone as to why you have no service.

Click on this

Re: Cannot place calls

Vasthirimpel123 — Wed, 28 Sep 2022 14:40:26 GMT

I always use prepaid card. When you talk about plan, you mean monthly with all the policy etc... ???? I don't want a plan. Only the prepaid card. Is it now not possible to do that like anymore ??? Have it been changed ??

Re: Cannot place calls

dust2dust — Wed, 28 Sep 2022 14:42:40 GMT

You're thinking of a pay as you go service. This place has never been pay as you go. It has always been a plan that needs to be prepaid every 30 days (or old 90 day plan).

Re: Cannot place calls

Vasthirimpel123 — Wed, 28 Sep 2022 14:50:42 GMT

I cannot call, text, browse on internet without WiFi.

I call the number you sent to me, I hear the voice i follow the instruction to enter my prepaid card number. It said i had 5$ remain but now I have $30 because I just add 25$.

My last payment is today. Few minute ago.

I never pay by credit card. I pay with my debit at the store. I had money on my account. It was approved. That's why I got my prepaid card number and a confirmation of payment.

Remember i am actually using the wifi from home to communicate with you.