topic Re: Changing the plan in Get Support

Changing the plan

Omidgorgan — Wed, 28 Sep 2022 03:45:38 GMT

Hi.I applied to chang my plan a few days before my renewal.

But noting changed and i am in last plan yet.

Re: Changing the plan

BKNS27 — Wed, 28 Sep 2022 04:04:16 GMT

@Omidgorgan

Try refreshing your browser but clear cache, cookies and go incognito mode.

Re: Changing the plan

Dunkman — Wed, 28 Sep 2022 04:08:53 GMT

@Omidgorgan

Check how much was charged on your credit card. Or your payment history.

There has been a glitch in the My account page. When customers change plans, the old plan is shown after plan change. As mentioned, try a different web browser, clear cache or incognito mode. You can also try from a different device.

Re: Changing the plan

Omidgorgan — Wed, 28 Sep 2022 18:29:26 GMT

Hi.I tried a different web browser and i saw my new plan.but another browser steel show me the old plan.

Thanks

Re: Changing the plan

softech — Wed, 28 Sep 2022 18:31:28 GMT

@Omidgorgan wrote:
Hi.I tried a different web browser and i saw my new plan.but another browser steel show me the old plan.
Thanks

@Omidgorgan yes, the new My Account has some problem with cached page. On that "another browser" that still showing you the old plan, try to start the Incognito mode instead and login My Account, you should then see the new plan as well