topic Re: Changed plan by mistake in Get Support

Changed plan by mistake

Sweetridge — Tue, 27 Sep 2022 22:15:07 GMT

I accidentally changed my plan by mistake. I want to keep my current plan.

Dale

Re: Changed plan by mistake

Gunner123 — Tue, 27 Sep 2022 22:18:05 GMT

@Sweetridge hi how does one make a mistake and change their plan?

Re: Changed plan by mistake

softech — Tue, 27 Sep 2022 22:20:04 GMT

@Sweetridge was the plan already changed today or did you just schedule a future plan change on renewal?

If a future plan change, you can go back and cancel it

But if the plan was already changed amd PM took money for the new plan, the I am afraid you cannot do much. PM is a prepaid provider. And before you forget, make a schedule plan change in next renewal to change back to your old plan

Re: Changed plan by mistake

Meow — Tue, 27 Sep 2022 22:20:06 GMT

How did you change your plan? Did you change it Now or you schedule change on next renewal?
If you changed NOW then you have been charged full amount. Otherwise you can modify (I think) your plan change.

I doubt agent will reverse your decision of plan change but you can always try to talk to agent and explain your mistake.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: Changed plan by mistake

dabr — Tue, 27 Sep 2022 22:44:55 GMT

@Sweetridge If the plan you had previously was grandfathered, then you wouldn't be able to schedule a change back to that plan as it's no longer offered. Otherwise, just schedule the (Change at Next Renewal) option now as suggested.