topic Payment in Get Support

Payment

aidoanhphuong — Tue, 27 Sep 2022 20:20:00 GMT

I accidentally paid for the sim card that I lost, so I want to have a refund right now.

Re: Payment

dust2dust — Tue, 27 Sep 2022 20:22:06 GMT

??? What?

Re: Payment

Alexandf — Tue, 27 Sep 2022 20:22:25 GMT

@aidoanhphuong

open ticket with PM support and ask them

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

Outdoorsman — Tue, 27 Sep 2022 20:22:58 GMT

@aidoanhphuong ok so you say you lost your sim card and you are demanding a refund? 🙄

Re: Payment

aidoanhphuong — Tue, 27 Sep 2022 20:25:41 GMT

No, I paid the payment for the data and calls, but I found out I lost that sim card already, which means I didn't even use the data or service I paid for. It happened yesterday.

Re: Payment

Outdoorsman — Tue, 27 Sep 2022 20:30:42 GMT

@aidoanhphuong ok so you paid for a plan set up an account and then lost your sim? I don't think you will get a refund since this is a "prepaid" service but you can contact a customer service agent if you like

Re: Payment

BKNS27 — Tue, 27 Sep 2022 21:05:23 GMT

@aidoanhphuong

You should login to your account and click on Lost/Stolen phone so the SIM service is cancelled incase someone finds it and use it for their use.

Contact a CS_Agent for a refund.

Re: Payment

Meow — Tue, 27 Sep 2022 21:13:27 GMT

This is a good one! You LOST SIM and you are asking for refund?

Let me try go to grocery store, but food for a month or two and come back asking for refund as food is 'lost' in my belly.

I thought I have seen everything in this community, but this is new and creative one!

Re: Payment

dust2dust — Tue, 27 Sep 2022 21:18:46 GMT

Yes this is a prepaid service. You can simply go buy another sim and then change it in your account. It would be extremely unlikely to get any kind of refund for either unused days or the sim. As mentioned, you can suspend the account, which would stop anybody from using it, but the prepaid days still count down.

Re: Payment

Metal1967 — Wed, 28 Sep 2022 06:50:58 GMT

this post is the weekly icing to the cake post.lol. we should start a weekly contest….

Re: Payment

JL9 — Tue, 27 Sep 2022 22:04:52 GMT

I would like a brand new Tesla in my driveway right now, we may have about the same chance we get our wishes.

Re: Payment

esjliv — Tue, 27 Sep 2022 23:34:13 GMT

@aidoanhphuong - do you have a Telus or Koodo store near you? Call them and check if they have any Public Mobile sims in stock. If so, buy one from there then perform a SIM-SWAP on your account.

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

Re: Payment

computergeek541 — Wed, 28 Sep 2022 06:50:25 GMT

@Alexandf wrote:
@aidoanhphuong
open ticket with PM support and ask them
At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket
have trouble with Chatbot: Private message CS_Agent
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There isn't any reason for this customer to contact a customer support agent. Unnecessarily advising customers to contact a CSA will unfortunately slow down the service for everyone. As the customer has lost the SIM card, the person will need to purchase a new one.