topic password reset in Get Support

password reset

michellethornsv — Tue, 27 Sep 2022 19:53:18 GMT

i set up a new account is on pre-authirzed credit card I need to stop the payment as I lost the SIM card. I cant log in and I cant reset my password

Re: password reset

Outdoorsman — Tue, 27 Sep 2022 19:56:23 GMT

@michellethornsv

in that case you will need to contact customer service

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: password reset

Alexandf — Tue, 27 Sep 2022 20:08:52 GMT

@michellethornsv

send Private message to CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or call *611 and remove credit card for old line.

Re: password reset

esjliv — Tue, 27 Sep 2022 23:45:10 GMT

@michellethornsv - to help logg into your My Account, try clearing your browser's cache, or try a different browser or device. Or, even better, open a tab in incognito mode and access My Account that way...try the forgot your password this way.

You can turn off Autopay using your 4-digit Account Pin, if you dial # 1-855-478-2542 from another line.

But, are you looking to swap the missing/lost SIM card with another one? If so, call local Telus or Koodo stores if you have any near you to see if they have an public mobile sims in-stock. Buy one, and swap it on your My Account or with CSA (methods provided already to contact them) help.

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

Re: password reset

esjliv — Tue, 27 Sep 2022 23:54:38 GMT

@Alexandf wrote:
@michellethornsv
send Private message to CS_Agent
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or call *611 and remove credit card for old line.

OP lost their SIM card @Alexandf , calling 611 is not an option at this point.