topic Re: Data not working? in Get Support

Data not working?

snowback — Tue, 27 Sep 2022 18:39:50 GMT

Hi. New user. IPhone XR iOS16

Cannot access internet. Have tried setting up APN as suggested by SIMON but interface is different from what he suggested. Phone seems to be functioning fine.

I have looked through previous questions but don’t see anything that seems pertinent beyond what I have already tried. I have toggled airplane mode, rebooted phone and reset network settings. My account appears to be active. Not sure what I am missing. Any suggestions welcome. Thank you.

Re: Data not working?

CountyDownIeUk — Tue, 27 Sep 2022 18:46:31 GMT

Same phone. Same iOS.

Re: Data not working?

snowback — Tue, 27 Sep 2022 18:54:33 GMT

Yes, this is what mine looks like as well.

Re: Data not working?

CountyDownIeUk — Tue, 27 Sep 2022 19:09:09 GMT

Is data switch on

do you have data left to use....check in your My Account

look further down.....do you have some APPS turned off from accessing data

reboot phone.

Re: Data not working?

snowback — Tue, 27 Sep 2022 20:00:45 GMT

Yes, data in on.

Yes, I have data to use.

All apps are turned on.

Phone has been rebooted.

Thanks.

Re: Data not working?

gpixel — Tue, 27 Sep 2022 23:56:34 GMT

do you have a different sim from a different provider you can try in the device? is this a CPO phone from PM? it could be defective... I would start with a factory reset if you bought from PM

Re: Data not working?

esjliv — Wed, 28 Sep 2022 00:34:22 GMT

Trying the sim into another phone (as @gpixel suggested) is a good test here to rule out a device issue @snowback .

If the data still doesn't work, and you double checked you have data left on My Account, check for outages in your area:

https://www.telus.com/en/on/outages

edit to ask..is calling and texting in/out working okay?

Re: Data not working?

snowback — Wed, 28 Sep 2022 00:50:09 GMT

The phone is fine, was working with a different SIM before putting in the PM SIM. Phone was purchased directly from Apple 4-ish years ago.

Re: Data not working?

gpixel — Wed, 28 Sep 2022 00:52:52 GMT

@snowback

contact customer support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

*customer support doesn't always respond promptly. please be patient and check your inbox every few hours to see if there is a response

CSA are available from
- Monday to Friday: 6AM- 10PM EST
- Saturday and Sunday: 6AM- 10PM EST

Re: Data not working?

snowback — Wed, 28 Sep 2022 00:59:59 GMT

Checked for outages but found none.
Calling and texting in/out has not been extensively tested, but all have been successful at least once.

If the device was working fine before changing SIMs, and calling and texting are ok (data problems only) could the SIM be defective?

Re: Data not working?

CountyDownIeUk — Wed, 28 Sep 2022 02:25:38 GMT

What is your status in your My Account?

Re: Data not working?

snowback — Wed, 28 Sep 2022 02:29:45 GMT

“Account Status : Active”