topic Re: Not getting verification codes or calls in Get Support

Not getting verification codes or calls

Anic — Tue, 27 Sep 2022 17:16:43 GMT

I’m not receiving verification codes and calls, can anyone help me?

Re: Not getting verification codes or calls

BKNS27 — Tue, 27 Sep 2022 17:19:56 GMT

@Anic

How are you sending the 2FA code?

By email or text? Normally text is faster but lately both are just as fast.

Try both and see if that works.

Re: Not getting verification codes or calls

RossN — Tue, 27 Sep 2022 17:23:51 GMT

@Anic hi did you just activate an account and transfer a number?

Re: Not getting verification codes or calls

Anic — Tue, 27 Sep 2022 17:24:30 GMT

a few weeks ago

Re: Not getting verification codes or calls

RossN — Tue, 27 Sep 2022 17:27:46 GMT

@Anic wrote:
a few weeks ago

@Anic ok did you leave old sim in your phone to receive transfer text if not your number port has failed

Re: Not getting verification codes or calls

Meow — Tue, 27 Sep 2022 17:29:43 GMT

Do you have full service: you can call and receive calls, sen/receive SMS, Internet working?

Did you recently port your number? Did you port from real land line?

Re: Not getting verification codes or calls

Anic — Tue, 27 Sep 2022 17:34:05 GMT

I can call, but I don’t receive calls, I receive SMS

Re: Not getting verification codes or calls

Anic — Tue, 27 Sep 2022 17:34:55 GMT

I’m not sure, I probably didn’t

Re: Not getting verification codes or calls

dust2dust — Tue, 27 Sep 2022 17:36:06 GMT

It's easy to accidentally hit that Accept as solution button. You can undo it by clicking on the little down arrow in the upper right of that post and remove the solution. It doesn't make sense that a bunch of questions is the solution. Unless of course in there was a hint leading to the fix. A followup would be good to know then.