topic Re: Phone hanging up in Get Support

Phone hanging up

pio28asba — Sun, 02 Oct 2022 15:41:52 GMT

When receiving calls, I can't accept them, after a second they are automatically directed to voicemail.

I have restarted the phone several times, I have a strong network, but it is still not working.

Any help would be appreciated.

I have purchased this phone from PublicMobile in June.

Re: Phone hanging up

hairbag1 — Tue, 27 Sep 2022 17:06:59 GMT

Has this been happening since you got the phone ? If so, start process to have PM replace the phone with a different one.

added..

https://www.publicmobile.ca/en/bc/get-help/articles/phone-warranty-returns-repairs

Re: Phone hanging up

Gunner123 — Tue, 27 Sep 2022 17:04:56 GMT

@pio28asba hi I don't believe it's your phone ,try manualy setting your network to 3g see if that helps

Re: Phone hanging up

mom-in-troubles — Tue, 27 Sep 2022 17:11:19 GMT

The same issue happen to me, I activated my sim one week ago and I can’t receive calls. If you find the solve can you please tells us. Thank you! I already made a ticket but I don’t have a solve.

Re: Phone hanging up

pio28asba — Tue, 27 Sep 2022 17:12:04 GMT

it did not work. But thanks

Re: Phone hanging up

pio28asba — Tue, 27 Sep 2022 17:12:20 GMT

It was working perfectly fine.

Re: Phone hanging up

softech — Tue, 27 Sep 2022 17:13:32 GMT

@mom-in-troubles wrote:
The same issue happen to me, I activated my sim one week ago and I can’t receive calls. If you find the solve can you please tells us. Thank you! I already made a ticket but I don’t have a solve.

@mom-in-troubles you could be a different issue. if you cannot receive incoming calls at all.

Did you request porting? A critical part to porting is to receive a text from your old provider and reply YES within 90 mins. If you are not receiving calls and text on your PM sim card and can only make outgoing calls, then you might have missed the step and hence porting was not completed

Re: Phone hanging up

pio28asba — Tue, 27 Sep 2022 17:14:13 GMT

I had to set to 3G and restart the phone.

Re: Phone hanging up

softech — Tue, 27 Sep 2022 17:14:40 GMT

@pio28asba wrote:
it did not work. But thanks

@pio28asba So, 3G Only does not help? When you changed to 3G Only , how many signal bars you have? did you see PM connected?

and can you make outgoing calls when you changed to 3G Only?

Also, try to use your phone in another area, with 3G Only or with the regular LTE/3G settings and see if you are receiving calls

Re: Phone hanging up

pio28asba — Tue, 27 Sep 2022 17:16:06 GMT

Changing again. It worked once. Now it's not working again.

Re: Phone hanging up

pio28asba — Tue, 27 Sep 2022 17:17:20 GMT

Porting is not an issue here since it's a brand new number.

Re: Phone hanging up

mom-in-troubles — Tue, 27 Sep 2022 17:20:15 GMT

I didn’t request a porting, this is a new number

Re: Phone hanging up

pio28asba — Tue, 27 Sep 2022 17:22:09 GMT

I have no trouble with outgoing calls. Only incoming.

Switching to 3G works when Wifi is turned off.

Re: Phone hanging up

dust2dust — Tue, 27 Sep 2022 17:24:04 GMT

@pio28asba- Can you go into your dialer and dial ##004#. This resets the call forwarding options to default. It might be where the problem is. Also check the Do Not Disturb option. Is this all callers? Some provider callers?

Re: Phone hanging up

computergeek541 — Tue, 27 Sep 2022 17:25:56 GMT

@pio28asba wrote:
I have no trouble with outgoing calls. Only incoming.
Switching to 3G works when Wifi is turned off.

Wi-Fi being on or off wouldn't affect phone calls unless there was out of the ordinary software bug in the device. The reason for setting to 3g workingwould be because of an issue with the phone swtiching from LTE to 3g for phone calls. While this worked, it's not a permanent solution.

Re: Phone hanging up

pio28asba — Tue, 27 Sep 2022 17:33:53 GMT

I dialed #004 and I have removed all do not disturb options. Still not working.

It does work when Wifi is turned off.

Re: Phone hanging up

pio28asba — Tue, 27 Sep 2022 17:35:42 GMT

What do you suggest I do ?

Re: Phone hanging up

dust2dust — Tue, 27 Sep 2022 17:39:38 GMT

There was another # (##004#) to dial. It's very curious you talking about wifi. That should have exactly nothing to do with not being able to get calls when wifi is on.

Maybe try a restart of the phone. Or maybe even just in and out of airplane mode.

Re: Phone hanging up

softech — Tue, 27 Sep 2022 17:40:51 GMT

@mom-in-troubles then you will have to wait for PM support to reply. make sure you check your Community inbox for their reply. If it has been over 24 hours, message them again for update

Re: Phone hanging up

softech — Tue, 27 Sep 2022 17:43:35 GMT

@pio28asba Leave it on 3G Only for now. You can use voice and data on 3G without issue. (To be honest, you will get better download speed on 3G, just higher latency)

Change it back to the other setting tomorrow and see, if it still not working as well, keep 3G Only for another day

btw, what brand and model is your phone? Try to reseat your sim card once. Power down, then take sim card out for a minute before you put it back and power it up again