topic Re: Website is hilariously broken. I can sign in, but I can't access any links, on any browser. in Get Support

Website is hilariously broken. I can sign in, but I can't access any links, on any browser.

JoelG2022 — Tue, 27 Sep 2022 14:26:33 GMT

I need to look at previous payments so I can submit receipts to my employer. However, I can't access anything in my account. I can log in just fine, but as soon as I log in, clicking any link gives me a 404 and tells me there is system maintenance. This has been happening for months, and is quite unacceptable.

Re: Website is hilariously broken. I can sign in, but I can't access any links, on any browser.

JL9 — Tue, 27 Sep 2022 14:28:37 GMT

Yeah it is definitely not ideal but unfortunately don't think it is going to change anytime soon, many times it is cached versions, best workaround is to use incognito mode and open it in there and you should be able to bypass that, but once you get into self serve you also have to be diligent in making sure there are accurate numbers/usage etc

Re: Website is hilariously broken. I can sign in, but I can't access any links, on any browser.

hTideGnow — Tue, 27 Sep 2022 14:29:49 GMT

HI @JoelG2022

try to clear your cache, then relaunch the browser

or try Incognito mode or try on a different browser

Re: Website is hilariously broken. I can sign in, but I can't access any links, on any browser.

hairbag1 — Tue, 27 Sep 2022 14:39:42 GMT

Try logging in using incognito mode...others have reported success doing it like that.

Re: Website is hilariously broken. I can sign in, but I can't access any links, on any browser.

Meow — Tue, 27 Sep 2022 14:51:01 GMT

What links you cannot access? I do not experience any issue using very old Firefox or latest Chrome.

Re: Website is hilariously broken. I can sign in, but I can't access any links, on any browser.

JoelG2022 — Tue, 27 Sep 2022 15:25:52 GMT

Thanks, all. That helped!

Re: Website is hilariously broken. I can sign in, but I can't access any links, on any browser.

noaccountpls — Tue, 27 Sep 2022 16:33:03 GMT

https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-websites/m-p/881540#M600216

I had the same problem link above is your answer

Re: Website is hilariously broken. I can sign in, but I can't access any links, on any browser.

DDM69 — Tue, 27 Sep 2022 16:56:59 GMT

Sounds like this is your own issue, not the website. I’m having no problems.
Good luck.

Re: Website is hilariously broken. I can sign in, but I can't access any links, on any browser.

JoelG2022 — Tue, 27 Sep 2022 17:11:07 GMT

Nice edit. And yes, it's a website issue when it's not an issue on any other site (mobile or otherwise) where I log in. But thanks for chiming in.