topic Re: Unable to make payment on suspended account in Get Support

Unable to make payment on suspended account

Koombassi — Tue, 27 Sep 2022 00:01:42 GMT

My wife's account has been suspended (forgot to load) and I keep getting and error message when trying to make payment. Error message says "Oops, an error has occurred, try again later". I've tried several times.
Any wisdom words Community? Thanks.

Re: Unable to make payment on suspended account

mrthushanth — Tue, 27 Sep 2022 00:05:57 GMT

only the agents can fix this . Send a message to cs_agent . Better to go to nearest public mobile and make a reload .

Re: Unable to make payment on suspended account

gpixel — Tue, 27 Sep 2022 00:07:15 GMT

@Koombassi

if there is a registered card on her account you can pay through 611

Re: Unable to make payment on suspended account

esjliv — Tue, 27 Sep 2022 00:08:00 GMT

@Koombassi

Try clearing your browser's cache, or try a different browser or device. Or, even better, open a tab in incognito mode and access My Account that way.

But if using Chrome, best and easiest way, I find, is opening a tab in incognito mode then log in this way.

You can also use a keyboard shortcut to open an Incognito window:

Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.

Mac: Press ⌘ + Shift + n.

Re: Unable to make payment on suspended account

Koombassi — Tue, 27 Sep 2022 01:07:50 GMT

@esjliv

Thanks for your suggestions. I noticed the date on my wife's cc had just expired!! That was the problem. Enter new cc data, make payment, et voila!!