topic Re: Returned iPhone in Get Support

Returned iPhone

AustinSeth — Mon, 26 Sep 2022 19:43:19 GMT

Good afternoon

Approximately three weeks ago, I returned an iPhone XR for a refund. I haven’t heard anything back yet and no refund either. I would like to know approximately how long it takes to process the refund.

Thank you so much

Re: Returned iPhone

kb_mv — Mon, 26 Sep 2022 19:52:56 GMT

@AustinSeth wrote:
Good afternoon

Approximately three weeks ago, I returned an iPhone XR for a refund. I haven’t heard anything back yet and no refund either. I would like to know approximately how long it takes to process the refund.

Thank you so much

@AustinSeth You will have to contact a customer service rep to answer this for you.

https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

If you have trouble with Chatbot: Private message CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edited for formating

Re: Returned iPhone

hTideGnow — Mon, 26 Sep 2022 19:55:12 GMT

HI @AustinSeth it has been 3 weeks and you only have 1 more week for the 30 days money back. Don't wait, open ticket with PM CS Agent

You likely cannot open CPO ticket with Chatbot. Please message them directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437