SIM card order

bochuda — Mon, 26 Sep 2022 17:05:08 GMT

I got an email with SIM cards order details.

I have already received these cards 2 months ago.

Re: SIM card order

BKNS27 — Mon, 26 Sep 2022 17:11:39 GMT

@bochuda

There was a glitch in sending this email to some members.

Re: SIM card order

hairbag1 — Mon, 26 Sep 2022 18:21:29 GMT

This is embarrassing to most long time PM promoters.

Re: SIM card order

hTideGnow — Mon, 26 Sep 2022 18:30:04 GMT

HI @bochuda You got the email last week or got it today?

PM had problem with these sim card orders last week and send out email wrong

Check your CC, if there is no charge, then you can ignore

If they charged you, then open ticket with PM CS agent and they will refund it for you

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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