topic No Incoming and Out going Voice Calls in Get Support

No Incoming and Out going Voice Calls

DansGrill — Mon, 26 Sep 2022 17:07:48 GMT

Is there an issue with Public Mobile voice network? I am not able to make any voice call and no incoming calls for days now. Data (internet usage) is sometimes works, sometimes not in the last couple of weeks. I did verified my phone bill is paid up to date. Thanks

Re: No Incoming and Out going Voice Calls

BKNS27 — Mon, 26 Sep 2022 17:15:24 GMT

@DansGrill

Check to see if there is an outage or repairs in your area:

https://istheservicedowncanada.com/status/telus/map

Re: No Incoming and Out going Voice Calls

dabr — Mon, 26 Sep 2022 18:25:36 GMT

@DansGrill You could try putting your SIM in another compatible phone to rule out any device issues.

Perhaps also try a network reset by tapping Settings>General Management/System>Reset>Reset Network Settings. You'll need to re-enter your WIFI password after doing the above.

However, if this has been going on for several days now, I'd ask customer support to take a look at your account. Here's couple of links to either submit a ticket (preferred option) via chatbot or send private message to CS_Agent:

chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437