topic Re: Network not registered in Get Support

Network not registered

ebyvarghesepaul — Mon, 26 Sep 2022 15:07:47 GMT

Shows network not registered, even after trying restarting, resetting network settings and taking the sim card out and putting it back. Phone recognizes the sim number in settings.

Re: Network not registered

dust2dust — Mon, 26 Sep 2022 15:09:51 GMT

Is this just suddenly now? It has been working for a while and now not? Can you try the sim in another phone? Did you buy the phone new?

Re: Network not registered

BKNS27 — Mon, 26 Sep 2022 15:11:17 GMT

@ebyvarghesepaul

What type of phone do you have?

Re: Network not registered

will13am — Mon, 26 Sep 2022 15:23:51 GMT

@ebyvarghesepaul , by chance could your account be suspended? Please check using incognito mode to make sure you are viewing a fresh up to date snapshot of your self serve account.

Re: Network not registered

esjliv — Tue, 27 Sep 2022 00:37:19 GMT

@ebyvarghesepaul - are you using a SIM card that has been activated? Activation pages here: https://publicmobile.ca/en/on/portal/activation

Note, you cannot reuse a sim card that was on a previous account that has been closed.

If the SIM card is activated and you were charged for a plan:

Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
Check for outages in your area:

https://www.telus.com/en/on/outages