topic Re: Can somone tell me my account #? in Get Support

Can somone tell me my account #?

Publicman123 — Mon, 26 Sep 2022 15:11:22 GMT

Hello, trying to port my number and need my account #

Re: Can somone tell me my account #?

BKNS27 — Mon, 26 Sep 2022 15:13:32 GMT

@Publicman123

You need to login to your account and under Profile then click on the eye icon to reveal your account number.

Re: Can somone tell me my account #?

Publicman123 — Mon, 26 Sep 2022 15:14:28 GMT

I cannot do that as I do not have access

Re: Can somone tell me my account #?

dust2dust — Mon, 26 Sep 2022 15:16:23 GMT

If you still have the welcome email from here from when you signed up then the account number is in the to area. You might need to dig into the headers.

Are your services working? Why don't you have access?

Re: Can somone tell me my account #?

Publicman123 — Mon, 26 Sep 2022 15:17:01 GMT

All services are working. Trying to leave this company so need the account # and cannot log into anything

Re: Can somone tell me my account #?

Publicman123 — Mon, 26 Sep 2022 15:17:33 GMT

Don't have access cause I don't know my email address

Re: Can somone tell me my account #?

Yummy — Mon, 26 Sep 2022 15:18:20 GMT

Re: Can somone tell me my account #?

Publicman123 — Mon, 26 Sep 2022 15:19:14 GMT

cant log in

Re: Can somone tell me my account #?

dust2dust — Mon, 26 Sep 2022 15:20:01 GMT

Do you get any marketing emails from here? Or promo emails? That would be your registered email address. Then you can use the reset password.

Re: Can somone tell me my account #?

Publicman123 — Mon, 26 Sep 2022 15:21:47 GMT

Don't have access to my email

Re: Can somone tell me my account #?

BKNS27 — Mon, 26 Sep 2022 15:25:30 GMT

@Publicman123

Have the 2FA code sent by text. You don’t need access to your email as long as you remember your email address.

Re: Can somone tell me my account #?

will13am — Mon, 26 Sep 2022 15:26:22 GMT

@Publicman123 wrote:
Don't have access to my email

Surely there must be a small number of email addresses that you could have used to activate this service. You don't need access to the email account, just need to know what it is and try to perform a sign in with what could possibly be a right email account.

Re: Can somone tell me my account #?

Yummy — Mon, 26 Sep 2022 15:37:08 GMT

@Publicman123 wrote:
cant log in

OK. Then you have to contact agent to restore your access.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here