topic Cannot Login to my Account in Get Support

Cannot Login to my Account

nking — Mon, 26 Sep 2022 15:01:50 GMT

Re: Cannot Login to my Account

BKNS27 — Mon, 26 Sep 2022 15:04:03 GMT

@nking

Please note that this is a public forum so remove your personal information by clicking on down V in circle.

The website is glitchy so clear your cache, cookies and go incognito on your browser.

See if that works.

Re: Cannot Login to my Account

dust2dust — Mon, 26 Sep 2022 15:04:29 GMT

Error messages? Try using private mode of the browser.

Re: Cannot Login to my Account

esjliv — Tue, 27 Sep 2022 00:55:35 GMT

@nking

Have you ever created a My Account before? If not and you are a current customer (have been active within 90 days and have not ported out to another provider), you can submit a ticket here to: Create or forgot My Account email or password link

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to self serve/My Account.