topic Re: can't recieve incoming calls in Get Support

can't recieve incoming calls

shirin009 — Mon, 26 Sep 2022 13:11:17 GMT

Hi,

I have purchased a public sim card, activated it and transferred my old phone number from another provider to public.

But can't receive any incoming calls and verification codes from application

Re: can't recieve incoming calls

RossN — Mon, 26 Sep 2022 13:18:32 GMT

Hi you need to leave your old sim in your phone to receive transfer text,you have 90 minutes to reply yes I will pm you the number to call to reinitiate port request

Re: can't recieve incoming calls

BKNS27 — Mon, 26 Sep 2022 13:30:12 GMT

@shirin009

It sounds like the porting process was not completed.

Did you reply to the text confirming you are porting over to PM with the old SIM in the phone?

If you missed this very important step then you have to contact a CS_Agent to restart the porting process again for you.

Re: can't recieve incoming calls

shirin009 — Mon, 26 Sep 2022 13:31:16 GMT

How should I do that?
Would you tell me the steps?

Re: can't recieve incoming calls

BKNS27 — Mon, 26 Sep 2022 13:32:51 GMT

@shirin009

Private message them on the envelope icon above or type in create a ticket on SIMon Chatbot on the bottom of page.

Re: can't recieve incoming calls

BKNS27 — Mon, 26 Sep 2022 13:34:41 GMT

@shirin009

You can also check @RossN pm for the porting department number.