topic Strange high data usage in Get Support

Strange high data usage

Vanja65 — Mon, 26 Sep 2022 13:29:17 GMT

After reviewing my data usage I noticed 2 days in a row data usage of 1.3 and 1.4 gb after m. Both days I was at home and on WiFi. Can that be investigated to see what was going on or to dispute?

Thanks

Re: Strange high data usage

Anonymous — Mon, 26 Sep 2022 13:38:33 GMT

Any Chance your WiFi cut out during that time? Or some sort of 'boost' got activated to use cell data along with your WiFi?

Re: Strange high data usage

will13am — Mon, 26 Sep 2022 13:44:48 GMT

@Vanja65 , the online portal often acts strangely and caches old information. To make sure you are viewing the latest data, use incognito mode or clear browser cache prior to accessing the self serve portal.

Re: Strange high data usage

Yummy — Mon, 26 Sep 2022 14:00:27 GMT

Where do you see that high usage info? On your account or through some app on your phone?

Do you leave DATA On all the time? Do you turn phone off during night?

To get correct account status: Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

Re: Strange high data usage

Vanja65 — Mon, 26 Sep 2022 14:17:00 GMT

Thanks for reply!

I can see that on the phone data usage and on portal.

Data is always on. I have never seen something like this, at certain tine to use 1.4gb of data!!! and 2 days in a row after midnight!

WiFi might cut at any moment and that happens from time to time, but 1.4 gb of data doesn't make any sence, I don't use the phone for any streaming! For years I never come cloze to max of my plan and now for 2 days!

Very strange!!!

Re: Strange high data usage

softech — Mon, 26 Sep 2022 14:24:23 GMT

@Vanja65 are you using Incognito mode to check your My Account?

Also, are you using Android? If so, you can get trace back your usage on Mobile Data Usage page on your phone

Re: Strange high data usage

dr-et — Mon, 26 Sep 2022 22:41:35 GMT

it happens I have seen it twice large amounts of date over a gb gone. Multiple nights ,if you check happens around the same time. Often at night. never got an explanation from anyone. my kids were crying as they had to do without data.

Re: Strange high data usage

gpixel — Mon, 26 Sep 2022 23:27:18 GMT

yeah that's weird, idk. my data consumption is pretty accurate, but I also never leave mobile data running when I'm using wifi. idk there's a lot of variables in play. does your device have auto-sync enabled? is it allowed to update apps through mobile data? many people don't suspect this. but usually when unknown data is being used that's because the device has been hacked. maybe a compromised app that one has installed in their device. text messages from unknown numbers with a link. after clicking the link a virus is installed.

Re: Strange high data usage

softech — Mon, 26 Sep 2022 23:28:07 GMT

@dr-et please note one thing, the timestamp for the data usage does not mean the data were used at that moment.

PM only update the data around twice a day. So, the usage for any entries is a total data usage between that time and the time of the previous entry