topic Re: cant do message in Get Support

cant do message

William — Tue, 04 Jan 2022 19:45:49 GMT

Keep receive message from611 and can't text message

Re: cant do message

Luddite — Tue, 14 Jun 2016 00:35:32 GMT

To help you please tell us:

a) what plan did you pick,

b) are you using an iPhone?

Re: cant do message

William — Tue, 14 Jun 2016 00:38:03 GMT

Iam using blackberry. I have unlimited canada message package. The number am sending is Canadian number.

Re: cant do message

Luddite — Tue, 14 Jun 2016 00:47:47 GMT

Sorry, I am not familiar enough with Blackberry to help much. With iPhone this will happen when Apple servers are trying to set up iMessage; not sure if BB has something similar. Some others have reported a similar bug.

Another member may be able to asist you but we will notify the moderators, @Kalla_A @Mary_M @Shazia_K. If they do not contact you by noon tomorrow let us know.

Re: cant do message

srlawren — Tue, 14 Jun 2016 00:59:55 GMT

Thanks for the info, @William. Before anyone asks, we can infer by the "4G LTE" and the lit up BlackBerry logo in the upper right corner that this is a BB10 device, and has successfully connected to the PM network. I'm further assuming since you've been registered here for over a month that you have previously been able to send text messages on the PM network on this same phone?

I suspect there may be something wrong with your account, so I'm going to flag the Public Mobile community moderators (PM staff that help people here) in hopes that they can help you tomorrow morning. @Shazia_K @Kalla_A @Mary_M could someone please check on William's status?

EDIT: oops, @Luddite beat me tagging the mods. 🙂 Great minds think alike.

Re: cant do message

IWIK — Tue, 14 Jun 2016 02:06:32 GMT

Yea, the BB10 SMS/MMS is pretty notably stable. I would guess it's a PM/account problem.

Re: cant do message

Shazia_K — Tue, 14 Jun 2016 13:31:54 GMT

Hello @William,

I'm sorry to see that you have been receiving these text messages.

Will you be able to send me your phone number via private message? Please also send me the phone number that you are trying to text.

Thanks,

Shazia