topic Re: Change Email Address in Get Support

Change Email Address

PierreWaite — Sun, 25 Sep 2022 18:13:33 GMT

I have recently retired and my old email is no longer in service. I would like to change my email address on my account information. How do I do this? Oh my gosh this has been an extremely difficult process!

Re: Change Email Address

will13am — Sun, 25 Sep 2022 18:15:29 GMT

@PierreWaite , to change your email address you need to use the chatbot link at the bottom of the webpage and intimate a support ticket.

Re: Change Email Address

PierreWaite — Sun, 25 Sep 2022 18:18:46 GMT

Thanks @will13am, this has been an extremely convoluted process, Oh. My. Gosh!

Re: Change Email Address

will13am — Sun, 25 Sep 2022 18:22:56 GMT

Unfortunately email address change is not a self serve feature. Frankly I don't see a reason why it could not be made a self serve feature.

Re: Change Email Address

rvandon — Mon, 12 Dec 2022 05:38:12 GMT

I feel for you. I'm trying to do the same thing. extremely, overly complicated.

Re: Change Email Address

softech — Mon, 12 Dec 2022 05:44:12 GMT

@rvandon but you got it changed? or still need assistance?

Again, only PM support can help changing the email address. If you still need their help, please engage them via open ticket with them:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have trouble with Chatbot: Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there