topic Re: Data not working. in Get Support

Data not working.

lmeldgard — Sun, 25 Sep 2022 16:45:01 GMT

Just returned from USA where I used a US sim. They had me download a file to get their data working. Now I have put my public mobile sim in and data does not work. I have restarted the phone and changed the apn to SP.MB.COM and still no luck.

Re: Data not working.

softech — Sun, 25 Sep 2022 16:48:53 GMT

@lmeldgard you might want to do a Reset Network and see how it goes. Please note after resetting your network, your saved Wifi will be gone as well and you will need to join the Wifi again

If it still does not work, please check your APN settings

Compare the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Data not working.

Meow — Sun, 25 Sep 2022 16:52:34 GMT

Since you used different SIM while in USA, did you try to reset network to default and then to try to adjust APN if needed?

Re: Data not working.

CountyDownIeUk — Sun, 25 Sep 2022 16:53:36 GMT

And reboot phone.

Re: Data not working.

lmeldgard — Sun, 25 Sep 2022 17:07:20 GMT

Hi, I have changed the apn to sb.mb.com and restarted phone but do not have any of the other options. Only have user name and password which are both blank.

Re: Data not working.

softech — Sun, 25 Sep 2022 17:15:10 GMT

@lmeldgard wrote:
Hi, I have changed the apn to sb.mb.com and restarted phone but do not have any of the other options. Only have user name and password which are both blank.

@lmeldgard

What brand and model is your phone?

usually use Reset All network is the quick and easy fix

If that does not work, you have to check more other APN entries. Or send us screenshot of your current APN settings, the full list

Re: Data not working.

dust2dust — Sun, 25 Sep 2022 17:20:46 GMT

This recent post of yours is incorrect. Your first post was correct. It's sp.mb.com.

Did you connect to wifi and go to settings general about to check for any updates like carrier profile?

@CountyDownIeUk? Registering the new-but-old number to Apple?

Adding - @softech - APN/username/password implies iphone.

Re: Data not working.

softech — Sun, 25 Sep 2022 17:25:01 GMT

@dust2dust , yes, given that OP keep just telling the APN and not the rest, I was suspecting, too

@lmeldgard can you check your Carrier profile? try to do an update with the Carrier Profile and see if it helps

Again, I suggest you to start with Reset All networks

Re: Data not working.

CountyDownIeUk — Sun, 25 Sep 2022 18:41:22 GMT

@dust2dust wrote:
This recent post of yours is incorrect. Your first post was correct. It's sp.mb.com.
Did you connect to wifi and go to settings general about to check for any updates like carrier profile?
@CountyDownIeUk? Registering the new-but-old number to Apple?

Adding - @softech - APN/username/password implies iphone.

If you switch SIMS in an iPhone. And then back to the original SIM the phone will ask you to confirm. I recently did this with some PM SIMS. No settings to adjust. But if not same carrier SIMS. Perhaps reset carrier settings and verify APN. And definitely reboot.