topic Re: No data on Galaxy S7 and Unable to Access APN Settings in Get Support

No data on Galaxy S7 and Unable to Access APN Settings

pharaoh198 — Tue, 04 Jan 2022 19:45:46 GMT

I just bought an unlocked Samsung S7 and have popped in my SIM card. While my phone works, I have no data at all. I have tried to edit the APN settings and have toggled between the network settings to no avail. I am unable to edit APN settings due to this message:

"Unable to view the access point name settings. Access is restricted for the current user profile."

How can I solve this problem?

Re: No data on Galaxy S7 and Unable to Access APN Settings

imm1304 — Fri, 13 Oct 2017 23:02:58 GMT

Hey @pharaoh198, a factory reset should fix this.

You can dial *#272*[IMEI of your phone]#

Select "TLS" or "KDO" to customize your phone to the right carrier.

Accept and this process will lead to a factory reset and the phone being customized to Telus/Koodo/PM.

Re: No data on Galaxy S7 and Unable to Access APN Settings

will13am — Fri, 13 Oct 2017 23:53:53 GMT

@pharaoh198, when you say you can't edit an APN setting, do you specifically mean editing an existing APN or trying to create a new one. I suggest creating a new one and seeing if that works. If you create a new one, make sure to include default,supl,mms in the APN type field in addition to the settings from this community forum knowledge base. If this doesn't completely resolve the issue, then the nasty CSC change is required. Welcome to the world of owning a locked down carrier phone.

Re: No data on Galaxy S7 and Unable to Access APN Settings

pharaoh198 — Sat, 14 Oct 2017 00:11:16 GMT

I just did a factory reset and same issue.

I also tried inserting the IMEI number to do another factory reset but got 'Invalid MMI number.'

The problem is I am completely unable to edit/add APN settings due to the error message I flagged in my first post.

Any help would be greatly appreciated.

Re: No data on Galaxy S7 and Unable to Access APN Settings

imm1304 — Sat, 14 Oct 2017 00:14:58 GMT

try dialing ##data# and tap view. This is known to unlock the APN settings and other features.

Re: No data on Galaxy S7 and Unable to Access APN Settings

pharaoh198 — Sat, 14 Oct 2017 00:22:29 GMT

@imm1304 wrote:
try dialing ##data# and tap view. This is known to unlock the APN settings and other features.

When I tap 'View' and then 'Data Profile' I see that the Username is subscribed to Sprint.

When I tap 'Edit' it says 'Enter MSL'

What should I do?

Re: No data on Galaxy S7 and Unable to Access APN Settings

imm1304 — Sat, 14 Oct 2017 00:33:46 GMT

Sprint would know what the MSL code is for your device. Sprint is known to restrict advanced settings to prevent usage of the phone on other networks.

If you can, connect your phone to a computer and using Samsung Kies software, push Telus/Canadain firmware onto it. I have never owned a Samsung so I can't help you more but if you are willing to take the time to learn, the XDA forums has the resources you need.

Re: No data on Galaxy S7 and Unable to Access APN Settings

imm1304 — Sat, 14 Oct 2017 00:38:09 GMT

You can also try your luck with some apps in the playstore. Search for MSL code in Google Playstore. I am pessimistic because such apps usually require root access and I assume that your phone is not rooted.

Re: No data on Galaxy S7 and Unable to Access APN Settings

pharaoh198 — Sat, 14 Oct 2017 00:53:07 GMT

I've downloaded some 'MSL Reader' apps but none of them work. How likely would Sprint give me the MSL if I give them a call and tell them the IMEI?

Re: No data on Galaxy S7 and Unable to Access APN Settings

pharaoh198 — Sat, 14 Oct 2017 01:00:01 GMT

I just called Sprint and they said they cant provide me with an MSL code unless I'm a customer.

Re: No data on Galaxy S7 and Unable to Access APN Settings

R47 — Sat, 14 Oct 2017 01:01:53 GMT

I hada look at this thread and it looks like you'll need your MSL number (not 100% sure what that actually is) and you'll have to call Sprint to get it. Now, what you'll have to say to Sprint to get it, I don't know. The way this guy said it, you'll have to ask your first customer rep to transfer you to a technical rep, and he'll then be able to give you the code.

Good luck

Re: No data on Galaxy S7 and Unable to Access APN Settings

will13am — Sat, 14 Oct 2017 01:34:59 GMT

I found a couple of resources worth looking into.

http://smallbusiness.chron.com/calculate-sprint-msl-code-esn-35741.html

https://forum.xda-developers.com/note-4-sprint/help/how-to-obtain-msl-code-unlock-device-t2991402

Re: No data on Galaxy S7 and Unable to Access APN Settings

pharaoh198 — Sat, 14 Oct 2017 03:54:36 GMT

I tried calling Sprint again and got the same response: "Need to have an account with us so we can get the MSL for you."

Any other solutions for this without having to root my phone?

Re: No data on Galaxy S7 and Unable to Access APN Settings

pharaoh198 — Sat, 14 Oct 2017 13:57:32 GMT

It seems like the only way for me to obtain the MSL is to root the phone. What is the easiest way for me to do this?

Re: No data on Galaxy S7 and Unable to Access APN Settings

srlawren — Sat, 14 Oct 2017 23:06:34 GMT

@pharaoh198 there's a ton of info out there on the topic of rooting an s7, try googling it! Or maybe try XDA forums such as here: https://forum.xda-developers.com/showpost.php?p=71287574

Re: No data on Galaxy S7 and Unable to Access APN Settings

R47 — Sun, 15 Oct 2017 01:22:04 GMT

Be careful rooting, especially with the different variants of S7s (exynos/snapdragon, different regional version). I've known people who have hard bricked their phones after messing up on some steps. I've never had an issue, but be careful.

Re: No data on Galaxy S7 and Unable to Access APN Settings

Audit13 — Sun, 15 Oct 2017 05:37:56 GMT

I'm not too familiar with the s7 but I know that rooting certain Samsung phones with trip the knox counter which can void the warranty. If there is no warranty left, tripping Knox shouldn't be a issue if you decide to root.

Re: No data on Galaxy S7 and Unable to Access APN Settings

pharaoh198 — Fri, 03 Nov 2017 01:14:46 GMT

I fixed the problem. Turns out it was the software. I uploaded new software using odin and problem was resolved.

Re: No data on Galaxy S7 and Unable to Access APN Settings

TCity — Fri, 05 Jan 2018 03:20:31 GMT

Hi. Running into the same issue on my wife's new PM account with a sprint GS7 (SM-G930P). Had it working on Bell previously but never perfectly, which leads me to think a reflash is required. Can you let me know which stock you flashed? Was it a sprint stock, Telus or other? If you could provide me the working build number it would be greatly appreciated!

Re: No data on Galaxy S7 and Unable to Access APN Settings

imm1304 — Fri, 05 Jan 2018 04:28:38 GMT

Hey @TCity,

Check the 2nd post in this thread by me. Just dial that code with your S7's IMEI number in it and it will lead to a factory reset. The CSC customization should be changed to TLS/Telus. Leaving it on Sprint will not solve the issue you are trying to fix. Cheers.