topic Re: Is Public Mobile waiving data overage fees for Hurricane Fiona affected clients like Telus? in Get Support

Is Public Mobile waiving data overage fees for Hurricane Fiona affected clients like Telus?

pxa006622 — Sun, 25 Sep 2022 18:33:13 GMT

Telus owns Public Mobile, and they (along with Bell, Virgin, and Koodo etc.) have announced they're waiving data overage fees for Telus clients in Eastern Canada affected by Hurricane Fiona's wrath.

https://twitter.com/TELUS/status/1573784079035670537?t=DvM_33mgmoL6bvgHF7rBlA&s=19

Does this include Public Mobile customers? If not, is Public Mobile going to do the same on its own?

Re: Is Public Mobile waiving data overage fees for Hurricane Fiona affected clients like Telus?

dust2dust — Sat, 24 Sep 2022 21:40:12 GMT

Public doesn't have overages. The only gesture they could do is to give buckets of data. Maybe yank them back when the crisis is over like Bell appears to be doing. 50gigs...until the 28th. But anybody could have an NS number anywhere and the addresses on file could be anything from anywhere. So, what, to give who?

Re: Is Public Mobile waiving data overage fees for Hurricane Fiona affected clients like Telus?

hairbag1 — Sat, 24 Sep 2022 21:55:01 GMT

No such thing as data overages on any PM plan. Once you've consumed all your data allotment...it just stops until next renewal or you purchase a data add-on.

edited, sp

Re: Is Public Mobile waiving data overage fees for Hurricane Fiona affected clients like Telus?

jor123 — Sat, 24 Sep 2022 21:44:08 GMT

Public Mobile is doing nothing, unfortunately and customers in Newfoundland hours away from the storm are unable to call any landline for up to 72 more hours. Great experience.

Re: Is Public Mobile waiving data overage fees for Hurricane Fiona affected clients like Telus?

will13am — Sat, 24 Sep 2022 21:53:44 GMT

I recall nothing from Public Mobile in situations where Telus steps up with goodwill. If the issue is prolonged, there might be something because everyone else is doing something.

Re: Is Public Mobile waiving data overage fees for Hurricane Fiona affected clients like Telus?

jor123 — Sat, 24 Sep 2022 21:59:12 GMT

The value proposition of PM is getting worse every day imo, the detetoriation of the HSPA network in this area making even voice calls difficult in areas when we somehow still do not have voice over LTE was the beginning but being unable to call any landlines, municipal / health services for up to 72 hours when every other provider is functioning in NL including Bell sharing the same RAN is too much.

Re: Is Public Mobile waiving data overage fees for Hurricane Fiona affected clients like Telus?

computergeek541 — Sun, 25 Sep 2022 08:49:52 GMT

inappropriate

Re: Is Public Mobile waiving data overage fees for Hurricane Fiona affected clients like Telus?

softech — Sun, 25 Sep 2022 10:17:18 GMT

If I read it correctly, none of the Tier 3 prepaid providers , PM/Chatr/Lucky, are all doing anything

It is true that Tier 3 providers are 3rd class citizens in the telecom industry,. But,, PM is just as "bad" or as "good" as the other Tier 3 players

@not-trust-anyon , may I know what is the purpose of opening ticket with PM support? OP was asking if there is overage fee and I believe it was answered correctly. How can an answer from a PM support be different??

Re: Is Public Mobile waiving data overage fees for Hurricane Fiona affected clients like Telus?

Dunkman — Sun, 02 Oct 2022 15:44:39 GMT

@pxa006622

Not sure whether you got the text from Public mobile

Use promo code 2GBFiona for free 2GB data add on.