topic Re: Cannot receive calls or text messages in Get Support

Cannot receive calls or text messages

adnaessak — Sat, 24 Sep 2022 20:05:53 GMT

I just paid my phone bill yesterday and received a text message that the payment was successful. However for the past two days people have been telling me they cannot call or text me. I also have to use a verification code to login to my public mobile account but I am not even receiving the verification code that is sent to my number. What do I do?

Re: Cannot receive calls or text messages

hairbag1 — Sat, 24 Sep 2022 20:10:03 GMT

Dial 611 from your cell to hear your current account status.

~~The verifiaction code can also be sent to your email address if you select that option.~~

Re: Cannot receive calls or text messages

will13am — Sat, 24 Sep 2022 20:45:57 GMT

@adnaessak , did the 2FA verification system offer to send you a text? That would indicate the account is active. I believe if the account is suspended you will need to use email. By chance is there issues with your phone having connectivity problems? Also did you do a plan change with your renewal? There's a bug that breaks renewals with plan change. If this is your issue, then you need to use the chatbot link at the bottom of the web page to initiate a support ticket.