topic Re: Phone not connected in Get Support

Phone not connected

MarieGee — Sat, 24 Sep 2022 18:24:59 GMT

Sim card is in - why does phone not work. Payment went through

Re: Phone not connected

hairbag1 — Sat, 24 Sep 2022 18:26:23 GMT

Have you made sure your phone is unlocked and not blacklisted ?

Can you try that sim in a known unlocked phone.

Re: Phone not connected

dust2dust — Sat, 24 Sep 2022 18:31:08 GMT

iOS? Android?

Re: Phone not connected

MarieGee — Sat, 24 Sep 2022 18:31:13 GMT

yes new phone from reputable dealer

Re: Phone not connected

hTideGnow — Sat, 24 Sep 2022 18:32:42 GMT

Hi @MarieGee

yup, still check the device check just in case

https://www.devicecheck.ca/check-status-device-canada/

Re: Phone not connected

MarieGee — Sat, 24 Sep 2022 18:37:11 GMT

samsung A10e

Re: Phone not connected

Alexandf — Sat, 24 Sep 2022 18:39:10 GMT

@MarieGee

reboot phone not works, open ticket with PM support and ask them to check it

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone not connected

dabr — Sat, 24 Sep 2022 18:40:07 GMT

Try rebooting the phone or removing the SIM and back in again after couple of minutes or even a network reset.

Re: Phone not connected

dust2dust — Sat, 24 Sep 2022 18:44:17 GMT

@Alexandf- Rebooting the phone might work. Why are you saying it won't?

@MarieGee- From a full power off, when you turn the phone on, do any messages appear?

Re: Phone not connected

dabr — Sat, 24 Sep 2022 18:46:36 GMT

@dust2dust wrote:
@Alexandf- Rebooting the phone might work. Why are you saying it won't?

@dust2dust My guess would be that there's a word missed by that user which can make all the difference..

Re: Phone not connected

DDM69 — Sat, 24 Sep 2022 18:49:19 GMT

The usual cut and paste reply from Alexandf…👎🏻

Re: Phone not connected

MarieGee — Sat, 24 Sep 2022 18:52:53 GMT

it says no sim card - emergency calls only

Re: Phone not connected

hTideGnow — Sat, 24 Sep 2022 18:54:08 GMT

Hi@dabr many of her replies like this missing the word IF

and yes, some "member usernames" have great speed replying but hard to understand

Re: Phone not connected

MarieGee — Sat, 24 Sep 2022 18:54:19 GMT

when I dial a number - says not hooked to network

Re: Phone not connected

hairbag1 — Sat, 24 Sep 2022 18:59:11 GMT

When you recently activated your new PM account...did you also port your number from previous cell network provider ?

Re: Phone not connected

hTideGnow — Sat, 24 Sep 2022 19:04:23 GMT

Hi @MarieGee no sim card, usually is a device or sim card problem You can test your sim in another phone? And you can test another simcard on this phone?

Re: Phone not connected

MarieGee — Sat, 24 Sep 2022 19:02:32 GMT

yes moved phone number from home phone

Re: Phone not connected

MarieGee — Sat, 24 Sep 2022 19:04:18 GMT

@hTideFnow - neither option available at the moment

Re: Phone not connected

hTideGnow — Sat, 24 Sep 2022 19:05:54 GMT

Hi @MarieGee ... you can open ticket with PM CS agent. But if they confirm the sim setup is all good , then you really need to find ways to test your phone and sim card

Re: Phone not connected

hairbag1 — Sat, 24 Sep 2022 19:11:14 GMT

As that dealer is reputable, he might be able to help trouble-shoot with you...just to make sure new phone is working properly.

See if he has an unlocked phone handy that you can try your PM sim in.