topic Re: Updating profile in Get Support

Updating profile

NeilK — Sat, 24 Sep 2022 17:10:13 GMT

I have moved and want to update my mailing address but my new city is listed as "invalid". What should I do?

Re: Updating profile

dust2dust — Sat, 24 Sep 2022 17:13:33 GMT

Don't bother. The name and address has no affect anywhere else in the account.

Re: Updating profile

hTideGnow — Sat, 24 Sep 2022 17:14:54 GMT

Hi @NeilK PM is prepaid provider, they don't really care the address as long as you pay LoL

Just pick a city close to you

Re: Updating profile

Outdoorsman — Sat, 24 Sep 2022 17:15:52 GMT

@NeilK Hi there are many cities missing in the list the profile has no bearing on anything so just pick one close to your area

Re: Updating profile

Meow — Sat, 24 Sep 2022 17:30:49 GMT

Address does not matter at your PM profile. Just leave it as is.

Re: Updating profile

Alexandf — Sat, 24 Sep 2022 18:47:42 GMT

@NeilK

open ticket with PM support and ask them to change it for you,important you put it all legal address anything happen or call 911 they system to know where you live.

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Updating profile

computergeek541 — Sat, 24 Sep 2022 18:51:17 GMT

@Alexandf wrote:
@NeilK
open ticket with PM support and ask them to change it for you,important you put it all legal address anything happen or call 911 they system to know where you live.
At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket
have trouble with Chatbot: Private message CS_Agent
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There is zero reason to contact a Public Mobile CSA. The CSAs can't override the the site not accepting city names not in the list. Please do not send customers to a CSA for no reason. It will slow down the service for everyone.

Re: Updating profile

dust2dust — Sat, 24 Sep 2022 18:57:38 GMT

@Alexandf wrote:
important you put it all legal address anything happen or call 911 they system to know where you live.

@Alexandf-Then this place would be in deep doodoo if that were true. And it's not. It's all location-based. It doesn't know your address until it can figure out your location and even then it's a rough estimation.

Sure, the N S A and C S I S will know everything about you. But 911 does not.

Re: Updating profile

computergeek541 — Sat, 24 Sep 2022 19:04:44 GMT

@dust2dust wrote:
@Alexandf wrote:
important you put it all legal address anything happen or call 911 they system to know where you live.

@Alexandf-Then this place would be in deep doodoo if that were true. And it's not. It's all location-based. It doesn't know your address until it can figure out your location and even then it's a rough estimation.
Sure, the N S A and C S I S will know everything about you. But 911 does not.

The address conern is actually a concern that I have expressed to Public Mobile. If for some reason someone calls emergency services and a GPS location can't be obtained or if police/fire/paramedics go to that location but no one is there, teh address on file with the carrier would be a place that they would check. It's important to have an accurate address for that reason, but Public Mobile has disappointingly downplayed the importance of that by not correcting this issue that causes customers to input false address information.

Re: Updating profile

dust2dust — Sat, 24 Sep 2022 19:22:55 GMT

@computergeek541- What other cellphone provider does this? What if one leaves their phone number hidden?

If the emergency people are going to the extent of going to the provider and asking "uh hey what address do you have for this customer" then you're dead. That's all way too much time.

https://www.ecomm911.ca/community/9-1-1-education/campaigns/know-your-location/

Re: Updating profile

computergeek541 — Sat, 24 Sep 2022 19:33:35 GMT

@dust2dust wrote:
@computergeek541- What other cellphone provider does this? What if one leaves their phone number hidden?
If the emergency people are going to the extent of going to the provider and asking "uh hey what address do you have for this customer" then you're dead. That's all way too much time.
https://www.ecomm911.ca/community/9-1-1-education/campaigns/know-your-location/

With a landline or VoIP line, the informaiton is relayed automatically. While I do realize that a cell phone is mobile, it wouldn't make sense to me for the same informaiton for a cell phone number to not be seen by emergency services. As for someone blocking the number, that does nothing when calling 9-11. That information would still be visible to them.

Re: Updating profile

dust2dust — Sat, 24 Sep 2022 19:49:29 GMT

@computergeek541- We're not talking landline or fixed VoIP. I concede hidden number. Still...911 does not know your exact location. Just roughly.