topic Re: Changing phone number in Get Support

Changing phone number

Tufftiff22 — Sat, 24 Sep 2022 15:01:26 GMT

i changed my phone number from chatR and now I can't receive phone calls it goes straight to voice mail and I can't receive SMS messages that are being sent as verification codes to get into my old accounts like Facebook, Gmail, etc

Re: Changing phone number

DDM69 — Sat, 24 Sep 2022 15:04:35 GMT

Try doing a reset on your phone. Does it show that you’re connected to the Public Mobile network?

Re: Changing phone number

softech — Sat, 24 Sep 2022 15:05:58 GMT

@Tufftiff22 you ported in from Chatr?

A critical part to porting is to receive a text from your old provider and reply YES within 90 mins. Sound like you missed the step and hence porting was not completed

There is a number to all to talk to live support and the can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed

Re: Changing phone number

Alexandf — Sat, 24 Sep 2022 18:54:15 GMT

@Tufftiff22

reboot phone not works,

open ticket with PM support and ask them to check it

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437