topic Re: customer service in Get Support

customer service

XinnuoLi — Sat, 24 Sep 2022 16:43:58 GMT

Is it possible that I could dail an real person to ask what I like to know?

Re: customer service

jor123 — Sat, 24 Sep 2022 16:45:42 GMT

Can only open a service ticket online with pm.

Re: customer service

hairbag1 — Sat, 24 Sep 2022 16:55:02 GMT

Give us a try...what question do you have, then we can direct you.

edit'd...

there is no live-agent for you to call. All issues are dealt with either here in the Community Forum or using the chat-bot for account related questions.Top of this page, click Get Help / Chat with Simon to start the process. Watch the envelope icon on top right side of the page will be highlighted when they respond to your question.

Re: customer service

Meow — Sat, 24 Sep 2022 17:31:49 GMT

Nope. Only support from PM staff is through personal mail or ticket. Everything else ask here.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: customer service

hTideGnow — Sat, 24 Sep 2022 17:36:39 GMT

Hi @XinnuoLi what problem are you facing? if you like you can share here and maybe we can help.

And if you open the ticket, they might send you a link for webchat. But there is no guarantee, I think it depends in the nature of the ticket

Re: customer service

Helpershelper — Sat, 24 Sep 2022 18:02:17 GMT

Let us know what phone you're using too

Re: customer service

computergeek541 — Sat, 24 Sep 2022 18:51:01 GMT

repeating others isn't helpful