topic Re: Can't call Landlines in Get Support

Can't call Landlines

Nemesis349 — Sat, 24 Sep 2022 16:30:19 GMT

I have 3 phones with Public, and all are in good status, and active. None of them can call a landline, but they can call each other. Is there something wrong with service at the moment?

Re: Can't call Landlines

softech — Sat, 24 Sep 2022 16:38:49 GMT

@Nemesis349 none of them can call any landline or just one particular one?

What error recording you got? any error code

can you call that landline from a non PM cellular phone?

Re: Can't call Landlines

jor123 — Sat, 24 Sep 2022 16:38:54 GMT

I can't call any Bell Aliant landlines either, in NL

Re: Can't call Landlines

softech — Sat, 24 Sep 2022 16:40:11 GMT

@jor123 any chance any issue with the hurricane??

can you call that landline from another mobile provider or from your landline?

Re: Can't call Landlines

jor123 — Sat, 24 Sep 2022 16:42:35 GMT

Don't have a landline but seems to be a widespread problem here. I'm in St. John's. 800 km from the affected areas. Emergency services are reporting no connectivity from Telus phones here.

Re: Can't call Landlines

Nemesis349 — Sat, 24 Sep 2022 16:45:08 GMT

All three phones are affected...In St. John's. No error code just goes to a fast busy signal. I don't have access to a non-PM phone

Re: Can't call Landlines

Nemesis349 — Sat, 24 Sep 2022 16:46:23 GMT

Landline is working fine, can call out or get a call no problem

Re: Can't call Landlines

jor123 — Sat, 24 Sep 2022 16:47:15 GMT

Yeah same here. There's been an advisory from central health at least that Telus phones can't reach them

Re: Can't call Landlines

Mickey123 — Sat, 24 Sep 2022 18:56:16 GMT

I’m In St. John’s also. Can’t call landline from my cell phone. Also cannot call a Public Mobile cell phone from my Bell landline.

Re: Can't call Landlines

jor123 — Sat, 24 Sep 2022 19:05:08 GMT

There really should be some sort of acknowledgment from Telus/PM about this - hours of zero connectivity to the incumbent teleco here, who also happens to be the one used by emergency services.

Re: Can't call Landlines

jor123 — Sat, 24 Sep 2022 21:14:05 GMT

I was just told by customer service this could be another 72 hours.

Re: Can't call Landlines

gpixel — Sat, 24 Sep 2022 22:27:12 GMT

best option is to have a back up VoIP service like textnow etc. on one's device.

Re: Can't call Landlines

jor123 — Sat, 24 Sep 2022 22:34:58 GMT

Really shouldn't have to, and that's also dependent on internet connectivity. Our health authority is unreachable still here, and only from Telus customers. There are likely tens of thousands of people in the St. John's area alone that cannot contact emergency services tonight, many with no alternative provider or the knowledge to install some sort of app. Our networks need to have better resiliency than this.