topic Why didn't my US plan work when I was in the US? in Get Support

Why didn't my US plan work when I was in the US?

jumblbug — Sat, 24 Sep 2022 16:12:05 GMT

Last month I bought a plan for travel to the US, and yet it didn't work when I was there. I had my cellular data and data roaming turned on, but couldn't make phone calls or access the internet unless I was on wifi. Does anyone know why it wouldn't have worked or how I can get support on this from Public Mobile and a refund too? I have to go to the US again next month and then Mexico, I need to be able to use my phone and would like to know what I did wrong, to ensure my plan will work.

Re: Why didn't my US plan work when I was in the US?

DDM69 — Sat, 24 Sep 2022 16:14:25 GMT

Were you connecting to a US network? It won’t work in Mexico by the way.

Re: Why didn't my US plan work when I was in the US?

Metal1967 — Sat, 24 Sep 2022 16:15:35 GMT

@jumblbug There has e been lots of issues with roaming packages for a while now , you may want to look into prepaid US SIM cards for your next visit.. I’m sure more in depth solutions will be added shortly..

Re: Why didn't my US plan work when I was in the US?

dust2dust — Sat, 24 Sep 2022 16:20:27 GMT

You might want to try asking support to credit you back the cost of the previous charge. Then when you get to the states next month after buying add-on again, manually connect to T-Mobile to get the best chance of getting service.

Re: Why didn't my US plan work when I was in the US?

jumblbug — Sat, 24 Sep 2022 16:21:15 GMT

Yes I was connecting to a US network and for Mexico I'd buy the Int'l plan, will that work or are you saying no Public Mobile plans work in Mexico?

Re: Why didn't my US plan work when I was in the US?

hairbag1 — Sat, 24 Sep 2022 16:21:20 GMT

I was successful in using the add-on in US by manually selecting T-Mobile as the network. I found it worked resonantly well in populated areas...not so much in rural areas of Washington state. Your results might vary.

For use in Mx, you'll need a local sim and cheap plan. I purchased a Telcel sim and had a comprehensive 30 day plan ...all for about $20. I could call most any Cdn and US number. It even works while your in Caanada.

Re: Why didn't my US plan work when I was in the US?

jumblbug — Sat, 24 Sep 2022 16:21:37 GMT

Ok, thanks very disappointing then, if they aren't working, they shouldn't be selling them.

Re: Why didn't my US plan work when I was in the US?

jumblbug — Sat, 24 Sep 2022 16:23:11 GMT

Thank you, not sure I know how to 'manually' connect? Do I just go into settings and then cellular and when I'm in the US, T-mobile will show up?

Re: Why didn't my US plan work when I was in the US?

DDM69 — Sat, 24 Sep 2022 16:25:48 GMT

Go into your network settings and select the network your prefer.

Re: Why didn't my US plan work when I was in the US?

hairbag1 — Sat, 24 Sep 2022 16:26:31 GMT

What make / model phone ?

Re: Why didn't my US plan work when I was in the US?

Alexandf — Sat, 24 Sep 2022 19:02:24 GMT

@jumblbug

buy it prepaid US sim card from amazon has US and Mexico.

Re: Why didn't my US plan work when I was in the US?

jumblbug — Mon, 26 Sep 2022 02:12:40 GMT

Thank you, it seems like that is what I will have to do.