topic I was overcharged in Get Support

I was overcharged

wotter123456 — Sat, 24 Sep 2022 13:18:20 GMT

Hi,

I was overcharged for around $5 per month for three consecutive months. The amount due shows $20, but my card was charged for $25 every time.

Who should I reach out to? There seems is no support team.

Thanks

Re: I was overcharged

Meow — Sat, 24 Sep 2022 14:16:34 GMT

There is no $25 charge from PM. It has to be with some cents.

There is no $20 plan at PM. You might have some reward lowering $25 plan to $20 but you have to add tax.

What your PM account shows as charge is not the same as what your credit card will show.

Re: I was overcharged

wotter123456 — Sat, 24 Sep 2022 15:46:09 GMT

Re: I was overcharged

wotter123456 — Sat, 24 Sep 2022 15:45:12 GMT

Thanks for the reply.

Here is the detail: but I was charged $25.99 in the recent months.

$30 for 1.5 GB at 3G Speed$30.00

Promos

Flash sale $5 off $35 plan- $5.00

Rewards

Loyalty- $3.00

Pre-Authorized Payments- $2.00

Community- $0.00

Refer-a-Friend- $2.00

Available Funds- $0.00

SUBTOTAL$18.00

HST (13% ON)$2.34

Amount Due

Oct 03, 2022$20.34

Re: I was overcharged

hTideGnow — Sat, 24 Sep 2022 15:48:11 GMT

Hi @wotter123456 can you post the payment history from the previous month as well? would like to know what is the difference

What I suspect is that you had a $5 credit from the bonus friend referral? those are for couple months only.

Re: I was overcharged

wotter123456 — Sat, 24 Sep 2022 15:51:51 GMT

Hi, thanks for your reply.

Thanks for the reply.

Here is the detail: but I was charged $25.99 in the recent months.

$30 for 1.5 GB at 3G Speed$30.00

Promos

Flash sale $5 off $35 plan- $5.00

Rewards

Loyalty- $3.00

Pre-Authorized Payments- $2.00

Community- $0.00

Refer-a-Friend- $2.00

Available Funds- $0.00

SUBTOTAL$18.00

HST (13% ON)$2.34

Amount Due

Oct 03, 2022$20.34

Re: I was overcharged

dust2dust — Sat, 24 Sep 2022 16:16:03 GMT

Yes more history please. You say you were paying $23 in recent months. That's $5 more than what you're showing here. Is that your My Upcoming Bill details?

When did you start this plan? I think you can do better with current plans. It's now twice the data for a $35 plan. But you're sitting at $30 so maybe that's fine with you. That's $5 more than the 1gb plan.

Re: I was overcharged

Alexandf — Sat, 24 Sep 2022 19:19:01 GMT

@wotter123456

open ticket with PM support and ask them to check it

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I was overcharged

hTideGnow — Sat, 24 Sep 2022 20:33:55 GMT

Hi @Alexandf don't you agree we should ask for more details before sending everyone to CS agent?

Re: I was overcharged

dust2dust — Sat, 24 Sep 2022 20:39:16 GMT

@hTideGnow- And when many of us know that support all too often replies with misinformation that doesn't help the customer.

We can narrow down the problem to suggest to the customer what to ask, if needed. Rather than sending the customer off with an unknowing "I was overcharged".