topic Transferring phone number in Get Support

Transferring phone number

youxing — Sat, 24 Sep 2022 12:38:43 GMT

Can I transfer a phone number from the existing PM account?

The reason for this is that the new offer only applies to new activation but not plan upgrade and I don't want to lose my phone number.

Re: Transferring phone number

RossN — Sat, 24 Sep 2022 12:44:32 GMT

@youxing Hi if you port a number that account will close permanently but you can port that number to a new account with a new email and sim

Re: Transferring phone number

CountyDownIeUk — Sat, 24 Sep 2022 14:32:19 GMT

You cannot change within. You can port out and close your account and then port back in. The question is where do your park your number? voip.ms or ??

Re: Transferring phone number

BKNS27 — Sat, 24 Sep 2022 16:50:46 GMT

@youxing

On your other post, you indicated that your account is closed so your old number will be on hold for 90 days.

Don’t know if you can retrieve it back but best to ask a CS_Agent.

You can only port a number over if your old account is Active. So the chances is very slim to porting your old number over.

You will need to purchase a new SIM, if your old account is closed.

Re: Transferring phone number

computergeek541 — Sat, 24 Sep 2022 19:23:18 GMT

The first reply to this thread several hours ago said the same thing.