topic Re: We are trying to activate and move a number over from Chatr in Get Support

We are trying to activate and move a number over from Chatr

LydsMiller — Fri, 23 Sep 2022 23:25:20 GMT

We are trying to activate our sim and move our phone number over from chatr. It keeps saying to give a valid Canadian number and we haven't been able to submit a ticket yet because it can't seem to validate our email address either. Keeping our current number is very important to us because we have had the number for a long time.

Re: We are trying to activate and move a number over from Chatr

hairbag1 — Fri, 23 Sep 2022 23:27:23 GMT

Take a different number temporarily...then port number once you have the process figured out.

Re: We are trying to activate and move a number over from Chatr

LydsMiller — Fri, 23 Sep 2022 23:28:36 GMT

we did plug our number into https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal and it says that it is valid.

Re: We are trying to activate and move a number over from Chatr

GR — Fri, 23 Sep 2022 23:29:22 GMT

When I came to public Mobile I just set up the Sim card with a new number and after it was activated then I ported over my number. Just don't get rid of your chatr Sim card because chatr will send you a text to make sure it's you porting the number over to another carrier. Don't forget to use a refferal code to get a 10$ credit on your new activation also!

Welcome to public Mobile

Re: We are trying to activate and move a number over from Chatr

Yummy — Fri, 23 Sep 2022 23:30:24 GMT

Open account first using brand new SIM. DO NOT transfer your old number immediately. Activate SIM, open an account, pick random number. When confirmed everything works as expected, THEN initiate porting number.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: We are trying to activate and move a number over from Chatr

Remember — Fri, 23 Sep 2022 23:39:41 GMT

@LydsMiller

keep your old number with Chatr non make payment you have 90 day you can port out

from PM take new number and send a private message to them can help you, CS_Agent https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent

Re: We are trying to activate and move a number over from Chatr

dust2dust — Fri, 23 Sep 2022 23:41:51 GMT

I tried this this morning with an activation and a transfer number. It's broken.

Re: We are trying to activate and move a number over from Chatr

RossN — Sat, 24 Sep 2022 00:00:53 GMT

@Remember What are you talking about?

Re: We are trying to activate and move a number over from Chatr

AngH — Sat, 24 Sep 2022 01:00:31 GMT

When you activate the new sim, are you also providing your old account number as well? The account number from chatr?

Re: We are trying to activate and move a number over from Chatr

LydsMiller — Sat, 24 Sep 2022 01:23:00 GMT

Thanks for the great info. We are going to try again tomorrow!

Re: We are trying to activate and move a number over from Chatr

computergeek541 — Sat, 24 Sep 2022 04:31:04 GMT

@Remember wrote:
@LydsMiller
keep your old number with Chatr non make payment you have 90 day you can port out
from PM take new number and send a private message to them can help you, CS_Agent https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check inbox(top right corner envelope icon) for response from CS_Agent

Does Chatr allow customers to port out phone numbers form accounts that have been suspended for non-payment? The customer is trying to port from Chatr to Public.

Either way, the customer isn't trying to port out from Public Mobile to Chatr, but let's assume that was the case. In that situation, the customer absolutely does not have 90 days to port out a suspended Public account to Chatr. The number port would fail.

Re: We are trying to activate and move a number over from Chatr

Remember — Sat, 24 Sep 2022 05:26:14 GMT

@computergeek541

yes at chatr it's allowed account that have been suspended for non-payment and not active. me and my friend last week he has chatr we make call to chatr they agent say it's allowed if your account supended and not active by phone call prove the port out with non-payment, it's has maximum 90 day from suspended.

i know they port in from Chatr to Public., what i say to @LydsMiller take new number for new and contact CSA, to them port in, because today a lot customer has same issue,

@computergeek541 i don't know where you read port out?

and i say this keep your old number with Chatr non make payment you have 90 day you can port out , this about chatr not Public.

Re: We are trying to activate and move a number over from Chatr

dust2dust — Sat, 24 Sep 2022 05:54:23 GMT

@Remember wrote:
@LydsMiller
keep your old number with Chatr non make payment you have 90 day you can port out.
From PM take new number and send a private message to them can help you, CS_Agent https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check inbox(top right corner envelope icon) for response from CS_Agent

@Remember- Punctuation tells the reader where a thought ends and a capital letter tells where a new thought starts. I suspect my bolded enlarged edit above is what you intended. It's how misunderstanding happens.

It otherwise said - non make payment you have 90 day you can port out from PM take new number - .

You could use some more punctuation but we'll leave it at that.