topic Re: Credit Card Problem in Get Support

Credit Card Problem

Rajini2010 — Sat, 24 Sep 2022 00:10:41 GMT

I had put my credit card on auto paymant. Now it has some sort of problem. Then when I tried to change my credit card, it was asking for a 4 diget pin number. I had forgotten it. Then it had asked for a 12 diget pin number from my payment voucher. I have no idea what to do now, please help.

Re: Credit Card Problem

dust2dust — Sat, 24 Sep 2022 00:14:01 GMT

Wait about an hour. Do this on a desktop browser or desktop mode. Use private mode. Are your services working?

Re: Credit Card Problem

RossN — Sat, 24 Sep 2022 00:16:01 GMT

@Rajini2010 Hi you can go into your self serve account and change your pin in there and also change your cc if you like in the payment section of your account

Re: Credit Card Problem

Remember — Sat, 24 Sep 2022 00:35:56 GMT

@Rajini2010

trying different browser,open incognito mode,clear cache,cookie, Login

change credit card

you can change 4 diget pin Login

Re: Credit Card Problem

Rajini2010 — Sun, 25 Sep 2022 16:21:57 GMT

@Remember

I really appreciate your help. But I have a question, how do you get to these pages that you have put on your message to me?

Re: Credit Card Problem

softech — Fri, 21 Oct 2022 07:43:16 GMT

@Rajini2010 you meant these pages?

https://selfserve.publicmobile.ca/en/account/payment/manage-card

https://selfserve.publicmobile.ca/en/account/my-profile/edit/security-information

Re: Credit Card Problem

Rajini2010 — Sun, 25 Sep 2022 17:25:02 GMT

Yes @softech These were the pages I meant. But when I click on the links, it asks me for my gmail and password. When i put them in it wouldn't work. Maybe you could show me step by step if you could, please.

Re: Credit Card Problem

softech — Sun, 25 Sep 2022 17:30:06 GMT

@Rajini2010 those screenshot, I got it from My Account page (and @Remember made changes on top. And no, I don't know that member).

Can you login to My Account? Try to see if you can login to My Account: https://selfserve.publicmobile.ca first. Once you are in, then you can go to the different pages and update

If you cannot login, try Reset Password first, link on the same page.. or directly link https://myaccount.publicmobile.ca/en/forgot-password

If it still fails, open ticket with PM Support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Credit Card Problem

dust2dust — Sun, 25 Sep 2022 17:31:02 GMT

Are you able to login to your account by hovering over Sign in on upper right of this page and clicking on My Account and using your registered email address here and your password?

Are your services working? If so you can choose either SMS to the number on the account or the registered account email address. If you're suspended then you can only choose email.

There are other ways to pay too. Using 611 and that voucher. And real time payments in some stores. Then you reactivate your account, use the SMS option and then log in and change your credit card.

Adding - instructions assume non-mobile browser or desktop mode.