topic Re: Sim card in Get Support

Sim card

milky282 — Fri, 23 Sep 2022 17:11:40 GMT

Sim cards are not arrived yet.

If I know your terrible shipment I've never ordered.

You sent a message to activate sim Even though Sim cards are not arrived yet.

What's wrong?

How can I activate without sim card?

You'd better to track my order sincerely.

Re: Sim card

RossN — Fri, 23 Sep 2022 17:15:02 GMT

@milky282 hi you can't activate without sim how long has it been? after 2 weeks

you need to contact a customer service agent to look into shipment

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Sim card

CountyDownIeUk — Fri, 23 Sep 2022 17:25:09 GMT

Expect 5-10 working days. How long have you been waiting?

Re: Sim card

will13am — Fri, 23 Sep 2022 17:14:47 GMT

@milky282 , how long has it seen since you placed the order. It seems like up to 2 weeks to receive it is potentially normal based on feedback.

Re: Sim card

dust2dust — Fri, 23 Sep 2022 17:18:55 GMT

Yes for a place that changed back to being supposedly all online and not using stores you'd think they would have those things out the door in that or the next business hour. Leave it up to CanadaPost and their own sweet time. But at least it's out their door. It's really embarrassing.

Re: Sim card

CountyDownIeUk — Fri, 23 Sep 2022 17:40:02 GMT

@dust2dust

My sentiments as well.
And to make it worse the link to order on Amazon does not work properly either, last I checked yesterday.
And travel for a SIM only to a “corporate” Telus or Koodo store will cost more than the SIM. So online ordering is the way to go. But needs to be much quicker. Does PM not want to survive with new business???
Don’t blame Canada Post! I have shipped from lower mainland BC to Ontario in 4 days. It’s all on PM taking far too long to process, pick, pack and ship. And since it’s one or two and only a SIM, it’s a no brainer…..,how can you screw that up?

Give me a hundred SIMS and I will ship same day for all of BC. 🤔

Re: Sim card

softech — Fri, 23 Sep 2022 17:36:36 GMT

@CountyDownIeUk

it just weird the link to Amazon on PM page has only worked for a week or so and never have stock on that link since

but the other Amazon link, also sold by Public Mobile works and have stock most the time.. Why PM not update the Amazon link to one that has stock???

Re: Sim card

CountyDownIeUk — Fri, 23 Sep 2022 17:47:50 GMT

@softech

I have reported it. They are working on it. Give me a break….working on it…..needs top priority!!!

This was the reply.

Thank you for letting us know about this!

We are aware of this problem and our technical department is already working on it.

Thank you kindly!

Public Mobile team

Re: Sim card

softech — Fri, 23 Sep 2022 17:39:31 GMT

...and it is a money generating issue.. still just "working on it" ...

Re: Sim card

CountyDownIeUk — Fri, 23 Sep 2022 19:23:02 GMT

Re: Sim card

computergeek541 — Fri, 23 Sep 2022 20:38:02 GMT

The same thing was already said 3 hours earlier.