topic Re: Can’t get setup in Get Support

Can’t get setup

Solorider709 — Fri, 23 Sep 2022 19:33:16 GMT

I am trying to get sim online and on a plan it won’t accept my address

Re: Can’t get setup

hairbag1 — Fri, 23 Sep 2022 19:35:11 GMT

Don't use Apt number if you have one.

Postal code should look like...V2N6Y7...with no space between.

Re: Can’t get setup

computergeek541 — Fri, 23 Sep 2022 19:35:40 GMT

@Solorider709 wrote:
I am trying to get sim online and on a plan it won’t accept my address

Public Mobile will only accept city names that are in the drop down list when you're opening an account/activating your service or making changes to your Self Serve account. You need to pick one of those city names to be able to proceed (even if you're not really in that city).

Re: Can’t get setup

computergeek541 — Fri, 23 Sep 2022 19:45:05 GMT

@hairbag1 wrote:
Don't use Apt number if you have one.
Postal code should look like...V2N6Y7...with no space between.

There isn't any way way to insert a space into the postal code. The website won't allow it.

Re: Can’t get setup

BKNS27 — Fri, 23 Sep 2022 21:30:22 GMT

@Solorider709

It will take up to 3 weeks if you order a SIM from PM.

Faster if you pick it up from your local Telus/Koodo store.