topic Re: Payment isn't going through in Get Support

Payment isn't going through

akb13 — Fri, 23 Sep 2022 19:30:00 GMT

Hello,

I have setup auto payment set up but for some reason the payment didn't go through and therefore, my account has been suspended. When I go to my profile to reactivate the account by making the payment, it keeps saying "Oops! Something went wrong, please try again later.". Not sure why...

Re: Payment isn't going through

will13am — Fri, 23 Sep 2022 19:31:29 GMT

@akb13 , is your service working? If so, you might be seeing a cached version of your self serve account? Try logging in using incognito mode.

Re: Payment isn't going through

hairbag1 — Fri, 23 Sep 2022 19:31:53 GMT

Is you account set to renew tonight ?

If your talk/text/data is still working right now...just ignore the Suspended message.

Re: Payment isn't going through

computergeek541 — Fri, 23 Sep 2022 19:32:53 GMT

@akb13 wrote:
I have setup auto payment set up but for some reason the payment didn't go through and therefore, my account has been suspended. When I go to my profile to reactivate the account by making the payment, it keeps saying "Oops! Something went wrong, please try again later.". Not sure why...

You could go to a store to buy a voucher and then dial 611 to add the funds to your Public Mobile account. This will at least get your service working until the website and credit card issue can be sorted out.

Re: Payment isn't going through

akb13 — Fri, 23 Sep 2022 19:32:42 GMT

canot make phone calls. I tried chrome and firefox for payment. but the issue still persist 😞

Re: Payment isn't going through

akb13 — Fri, 23 Sep 2022 19:34:19 GMT

it is set to renew tonight (i think) but phone calls aren't working

Re: Payment isn't going through

akb13 — Fri, 23 Sep 2022 19:35:34 GMT

Is this a known issue with selfserv?

Re: Payment isn't going through

hairbag1 — Fri, 23 Sep 2022 19:37:20 GMT

Do you have the $15 plan...could be you've used up your calling minutes.(100 outgoing minutes)

Re: Payment isn't going through

akb13 — Fri, 23 Sep 2022 19:40:14 GMT

doesn't look like i used all 100 minutes

Re: Payment isn't going through

akb13 — Fri, 23 Sep 2022 20:03:14 GMT

I did. Tried Safari, Chrome and Firefox. Doesn't work even in incognito. Maybe credit card issue(?)

Re: Payment isn't going through

akb13 — Mon, 03 Oct 2022 14:26:17 GMT

Actually, nvm yall. Turns out the issue seemed to be with my credit card. Sorry to bother

[mea culpa accepted ......... Luddite]