topic Re: My puk has locked my phone in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk-has-locked-my-phone/m-p/880351#M599230 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/255135">@Gonzalez</a>&nbsp;hi did you sim lock your phone? follow this link&nbsp;<SPAN>&nbsp;</SPAN><A href="https://urlshortner.tiia.ai/Oyn1L6" target="_blank" rel="noopener nofollow noreferrer">https://urlshortner.tiia.ai/Oyn1L6</A></P> Fri, 23 Sep 2022 17:30:08 GMT RossN 2022-09-23T17:30:08Z My puk has locked my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk-has-locked-my-phone/m-p/880349#M599228 <P>This has caused me the inability to log into my original public mobile account, as it is 2fa secured. How do I get around this? I have no old browser to use or device to help me navigate past this. I made this new account, what can I do? Is there no human I can speak to rather than A.I.?</P><P>I don’t even know how my sim was locked in the first place,</P><P>someone plz help me.</P><P>I don’t have the original packaging I got my SIM card with</P> Fri, 23 Sep 2022 17:25:44 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk-has-locked-my-phone/m-p/880349#M599228 Gonzalez 2022-09-23T17:25:44Z Re: My puk has locked my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk-has-locked-my-phone/m-p/880351#M599230 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/255135">@Gonzalez</a>&nbsp;hi did you sim lock your phone? follow this link&nbsp;<SPAN>&nbsp;</SPAN><A href="https://urlshortner.tiia.ai/Oyn1L6" target="_blank" rel="noopener nofollow noreferrer">https://urlshortner.tiia.ai/Oyn1L6</A></P> Fri, 23 Sep 2022 17:30:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk-has-locked-my-phone/m-p/880351#M599230 RossN 2022-09-23T17:30:08Z Re: My puk has locked my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk-has-locked-my-phone/m-p/880353#M599232 <P>Is this the first time you inserted the sim? What is the exact message the phone is showing?</P> Fri, 23 Sep 2022 17:32:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk-has-locked-my-phone/m-p/880353#M599232 dust2dust 2022-09-23T17:32:23Z Re: My puk has locked my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk-has-locked-my-phone/m-p/880356#M599233 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/255135">@Gonzalez</a>&nbsp;you sure it is a sim card PUK that it was asking?&nbsp; If so, what <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/68094">@RossN</a>&nbsp;suggested would be sufficient.&nbsp; &nbsp;But just in case you see a similar error message to one the the two below:</P><P>&nbsp;</P><P><STRONG>If it is a Samsung and if the message is&nbsp;"<EM>SIM network PIN blocked. Enter SIM network PUK.</EM>"</STRONG><SPAN>&nbsp;</SPAN>,&nbsp;</P><P>call&nbsp;&nbsp;Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased</P><P>&nbsp;</P><P>&nbsp;</P><P><STRONG>If the message is&nbsp;"<EM>SIM network unlock PIN</EM>"</STRONG></P><P>You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)&nbsp;</P> Fri, 23 Sep 2022 17:33:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk-has-locked-my-phone/m-p/880356#M599233 softech 2022-09-23T17:33:31Z Re: My puk has locked my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk-has-locked-my-phone/m-p/880466#M599321 <P>No… somehow my SIM card locked and it says enter PUK to continue.</P><P>I tried inserting it in other phones with same result. It’s not the phone that’s locked it’s the actual sim</P><P>it says I only get so many attempts before it locks permanently. I can’t even go to the original place I got it because Public no longer have physical stores.</P><P>I am so frustrated &nbsp;</P> Fri, 23 Sep 2022 20:13:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk-has-locked-my-phone/m-p/880466#M599321 Gonzalez 2022-09-23T20:13:43Z Re: My puk has locked my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk-has-locked-my-phone/m-p/880469#M599324 <P>No it isn’t, I’ve had this sim for 3 plus years now, this has never happened&nbsp;</P> Fri, 23 Sep 2022 20:14:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk-has-locked-my-phone/m-p/880469#M599324 Gonzalez 2022-09-23T20:14:24Z Re: My puk has locked my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk-has-locked-my-phone/m-p/880470#M599325 <P>The carrier is public and I am trying to email them</P><P>it is the SIM card itself asking for the puk</P> Fri, 23 Sep 2022 20:15:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk-has-locked-my-phone/m-p/880470#M599325 Gonzalez 2022-09-23T20:15:57Z Re: My puk has locked my phone https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk-has-locked-my-phone/m-p/880654#M599341 no need to repeat others Fri, 23 Sep 2022 20:41:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk-has-locked-my-phone/m-p/880654#M599341 computergeek541 2022-09-23T20:41:23Z