topic Re: Transferring number over in Get Support

Transferring number over

star1181 — Fri, 23 Sep 2022 15:48:33 GMT

Hi I am trying to activate my new SIM and bring my number over from SOLO but its saying i have to enter a Canadian number?

number 647xxxxxxxxxxxx

Re: Transferring number over

will13am — Fri, 23 Sep 2022 15:44:02 GMT

@star1181 , try activating the account with a new number first just to make sure that is successful. Then do the number transfer. It could be browser issues that is affecting the number transfer.

Re: Transferring number over

hairbag1 — Fri, 23 Sep 2022 15:44:04 GMT

It could be one of the newer area codes not yet recognized as Cdn.

Re: Transferring number over

mollyamsmith — Fri, 23 Sep 2022 15:45:13 GMT

Same issue here.

Re: Transferring number over

RossN — Fri, 23 Sep 2022 15:45:43 GMT

@star1181 Hi make sure old account is active you may need to activate your account and take a temp number and then change your number in your self serve account that is created when you activate

Re: Transferring number over

softech — Fri, 23 Sep 2022 15:46:54 GMT

@star1181 647-385-xxxx is a Toronto number, should be able to port in

Re: Transferring number over

dust2dust — Fri, 23 Sep 2022 15:53:23 GMT

I think the porting page is broken. I tried that and several other numbers and got the same thing.

Adding - doesn't work in the account either. Way to go Public. Yay team.🙄

Re: Transferring number over

computergeek541 — Fri, 23 Sep 2022 15:51:27 GMT

@softech

All 647 numbers are from Toronto.

@hairbag1

The 647 area code has been in use for more than 20 years.